23 Counter Manager - Nordstrom Towson Town Center - Towson, MD Jobs in Towson, MD
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Counter Manager - Nordstrom Towson Town Center - Towson, MD
$66k-102k (estimate)
Full Time
3 Weeks Ago
Westman Atelier is Hiring a Counter Manager - Nordstrom Towson Town Center - Towson, MD Near Towson, MD
About Westman AtelierA new standard of clean luxury. Founded by world-renowned editorial makeup artist Gucci Westman, Westman Atelier is a curated edit of skin-loving, performance-first makeup that is always effortless, never overdone. A mother, makeup artist, and champion of holistic living, Gucci believes passionately that ‘luxury’, ‘efficacy’ and ‘clean’ can be synonymous with exceptional makeup.
Position SummaryWestman Atelier is seeking a dynamic, confident Counter Manager with demonstrated leadership, and a passion for clean, luxury beauty to service our Nordstrom counter. This position will be responsible for creating and executing a strategic business plan in partnership with WA and Nordstrom to develop and maintain customer loyalty through exceptional customer experience, product education, clienteling, and in-store events. The ideal candidate is a self-starter with an entrepreneurial spirit, drive for excellence, and ability to develop high performing teams.
Note: This position will be a direct hire of Nordstrom and will be subject to their benefits.Responsibilities:Sales & Service
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- A skincare approach to high performance make-up formulated with clean ingredients and no-compromise integrity
- Balancing perfect shades and buttery textures that melt into the skin with plant-based actives and cutting-edge science
Position SummaryWestman Atelier is seeking a dynamic, confident Counter Manager with demonstrated leadership, and a passion for clean, luxury beauty to service our Nordstrom counter. This position will be responsible for creating and executing a strategic business plan in partnership with WA and Nordstrom to develop and maintain customer loyalty through exceptional customer experience, product education, clienteling, and in-store events. The ideal candidate is a self-starter with an entrepreneurial spirit, drive for excellence, and ability to develop high performing teams.
Note: This position will be a direct hire of Nordstrom and will be subject to their benefits.Responsibilities:Sales & Service
- Achieve required retail sales targets as communicated by the line manager; lead team by example
- Closely monitor analyze business and competitor activities, and recognize areas of opportunity; collaborate with line manager to create strategies to support brand sales growth
- Link sell to help grow Items Per Transaction and Average Basket Value
- Drive animation and events on counter
- Deliver excellence in execution of the Westman Atelier service standards beyond the in-store experience
- Demonstrate excellent makeup skills, fitting with the unique Westman Atelier product application
- Demonstrate excellent product knowledge to drive customer acquisition
- Ensure all educational information is used and initiatives are correctly implemented and followed up
- Attend and actively participate in training meetings, virtual or at-counter, as provided by the Westman Atelier Sales and Education Team
- Maintain high standards of time keeping at counter and resolve discrepancies immediately
- Ensure excellent VM standards are maintained at counter; regularly clean and restock as needed
- Manage store expenses within budget guidelines
- Raise operational issues for resolution in a timely manner
- Communicate weekly monthly sales reports and overview, store updates and business performance to line manager
- Communicate regularly and effectively with in-store staff and keep them informed on all actions/events
- Build an effective work partnership with the in-store category managers and deliver trends, insights, and critical business information
- Oversee and record regular stock overviews and OOS; Report all OOS to the manager and follow up to ensure timely replenishments
- 2-4 years of beauty/ skin care sales experience; degree or certification in similar capacity, a plus
- At least one year of management experience leading high performing teams
- Demonstrated ability to deliver excellent service to drive KPIs
- Exceptional interpersonal & communication skills
- Ability to handle customer matters positively and proactively in a fast-paced environment
- Ability to adhere to personal grooming guidelines presented by Westman Atelier for Nordstrom
- Competitive drive entrepreneurial spirit
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Job Summary
JOB TYPE
Full Time
SALARY
$66k-102k (estimate)
POST DATE
05/18/2024
EXPIRATION DATE
06/15/2024
WEBSITE
westman-atelier.com
HEADQUARTERS
New York, NY
SIZE
<25
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