Westgate Villa is a luxurious assisted living community located in Sunny San Jose perfect location for family getaways, and relaxation with superb year-round weather ideal for all outdoor activities, near Silicon Valley with views of Mount Hamilton. It is located in the West of San Jose, CA. Our Community has many outdoor amenities surrounded by natural beauty with professional, friendly staff and residents in a secure setting providing the best care to seniors. It is connected to Westwood Post Acute Rehabilitation. We are looking for a skilled in admin and customer satisfaction as a Receptionist to join our Assisted Living!

• Job Title: Receptionist
• Facility: Westgate Villa
• Facility Type: Assisted Living
• Location: 5425 Mayme Ave, San Jose, CA 95129, United States
• Position Type: Part Time
• Shift Schedule: Must strictly comply with the shift schedules
  • PM Part Time: Fri -Mon (7:00 AM to 3:30 PM)
  • AM Part Time: Sat-Sun (3:00 PM to 7:30 PM)
• Open Positions: 2
• Department: Administration

All new hires must be COVID-19 Vaccinated or have a medical or religious accommodation before they start.

OUR COMMUNITY:

We are committed to providing the best assistance to the population we service, and our communities, achieving optimum health, and enjoying the best quality of life possible. We bring together a variety of experts and dedicated admins to work in achieving their goals. We make great efforts to be leaders in our community.

Responsibilities:

• Promptly answer all incoming calls proper telephone etiquette (professional, creditable, pleasant, and sincere)
• Received and followed reception schedule/instructions from your supervisor as outlined in our established policies and procedures
• Operate paging/ telephone system as required
• Answer the telephone, determine the nature of the call, and direct the caller to the appropriate individual or department
• Received requests from within the facility and located personnel through the paging system
• Received inquiries and released information in accordance with established policies and procedures
• Maintain a current file/listing of residents by name and room number, emergency phone numbers of on-call personnel, department extensions, key personnel, etc.
• Maintain a current listing of critical residents and/or residents who may not receive phone calls due to their condition (May refer such calls to the Nurse Supervisor/Charge Nurse)
• Greet visitors and direct them to the appropriate office and/or residents’ room
• Give directions/information to visitors, guests, residents, sales representatives, etc.
• Offer beverages to visitors waiting for administrative personnel, as appropriate
• Monitor the presence and location of sales representatives in the facility
• Ensure guests/visitors abide by existing rules and refuse admission to persons as directed
• Report suspicious persons/information to the supervisor immediately
• Assist with administrative duties as directed (including typing, filing, accounts, etc)
• Assist department directors in administrative matters (i.e., typing reports, correspondence, etc.)
• Fields accurate and complete phone messages, provides callers with the necessary and appropriate information and ensures delivery of messages.
• Distributes and accepts job applications
• Receives supplies and shipments- Alert appointment department for Pick-up
• Maintains the resident/visitor check-in/out system, and retains daily list for six months
• Receive, sort, and distribute mail as directed
• Operate copier, office machines, etc., as directed
• Operate computer as directed
• Posts daily census
• Assists in the preparation of mailing monthly statements for residents, stuffing envelopes, labeling, etc.
• Monitors residents going outside (leaving through the front sliding doors), and reports to charge nurses when appropriate
• Other tasks assigned

Qualifications:

• Must be willing to work in an Assisted Living Community
• Extensive experience in admin and customer satisfaction in the healthcare industry is a MUST
• Experience as a Receptionist is a PLUS
• Must be willing to work on the schedule posted

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.