Starting pay rate: $20.00/hour -  Use our Daily Pay benefit and get access to your pay as you need it.

About Westgate Smoky Mountain Resort & Spa:
Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park.

The Security Supervisor directs and coordinates the activities of the Security Officers actively engaged in the execution of the CFI, Inc. security programs under the direction of Director of Security, Manager of Security and or GM.

As a Security Supervisor, you will:

• Ensure daily procedures and responsibilities for Security personnel are followed
• Direct and/or conduct internal criminal and civil investigations and act as a liaison to Law Enforcement and Emergency Services Personnel using the computer
• Management of government mandated safety and security programs, (such as blood borne pathogen and hazardous communications training) using the computer
• Must be able to interact and assist guests. Provide outstanding customer service to guest and resort visitors
• Understand and be responsive to the flexible needs of the Sales and Marketing Departments
• Interact with the various departments to resolve issues
• Ensure subordinates perform their duties in accordance with corporate policies and state law regulating the activities of the security officers
• Respond to critical incidents and assume control of incident scene including fire alarms
• Oversee operation and maintenance of security systems, electronic lock security and key control access systems using the computer
• Write detailed and accurate reports in a timely fashion for daily review meetings using the computer. Incident reports documenting crimes, internal investigations and any other report as required using the computer
• Responsible for resort surveillance (vehicle/foot/video), including pools and storage lots
• Perform the duties of subordinate officers as required
• Attend and participate in operational, staff, safety committee, and risk management meetings as directed
• Ensure Westgate Disaster Plans, Emergency procedures and Standard Operating Procedures are followed

SUPERVISORY RESPONSIBILITIES

Directly supervises security officers. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; addressing complaints and resolving problems.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements:

• Two to three years related experience and/or training; or equivalent combination of education and experience
• Must be able to lift 50lbs and work in outdoor weather conditions
• Strong written and verbal communications skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented manner
• Must be at least 18 and have a valid driver’s license to drive company golf carts
• Required to pass a background check, drug test, and prove eligibility to work in the United States

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer .All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.