Company Description

Starting pay rate: $17 / hour - Use our Daily Pay benefit and get access to your pay as you need it.

About Westgate Smoky Mountain Resort & Spa:
Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park.

Job Description

As the Front Office Coordinator, you will:

• Maintain a positive attitude
• Provide Exceptional Guests’ Service
• Answer phones following proper etiquette guidelines
• Provide Housekeeping with daily Inventory of units, quantity and room types needed for check in
• Assign all arrival inventory ensuring that all multiples, special needs groups and VIP are assigned
• Maintain communication with Housekeeping and Engineering Coordinators and Managers regarding the following: Unexpected checkouts, VIP arrivals and cleaning services, pre-registered rooms, Update on clean rooms every hour, Status of owner units (all owner units must be ready no later than 2:00 pm on Friday, Saturday, and Sunday)
• Maintain adequate inventory of clean units for Front Desk Assign units to be cleaned for the following business day Assign Daily Cleaning Services to include mid-weeks, piece work for property cleaning teams
• Ensure all room request and maintenance service request are logged in HotSoS
• Respond to Medallia Surveys to ensure Guest satisfaction
• Monitor HotSOS, Tetris, DBR Availability and REX to expedite room status for check-ins by 4pm
• Taking Guest Reservation, checking guest in, assisting in Resort Services and Front Desk whenever needed
• All other assigned duties

Qualifications

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

Requirements:

• 25 WPM Typing Speed, Excellent oral and written communication skills. Good organizational Skills
• High school diploma or general education degree (GED); or three months to six months related
• Valid driver's license
• Required to pass a background check, drug test, and prove eligibility to work in the United States

Job Type: Full-time

Pay: $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift

Work setting:

• In-person
• Resort

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• Gatlinburg, TN 37738 (Required)

Ability to Relocate:

• Gatlinburg, TN 37738: Relocate before starting work (Required)

Work Location: In person