Company Description

ABOUT WESTGATE RESORTS
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

Job Description

Assist the Marketing and Sales Department coordinating information, executing strategies and achieving objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Assists customers that attend sales presentations. Attends tours that are considered not qualified in a professional manor. Finds ways to save a tour If the tour cannot be saved, the Resort Liaison investigates where OPC’s broker’s or Reservations department failed. Insures OPC’s / Brokers are not paid for non qualified tours. Return deposits for non qualified tours. Research and tracks tour flow areas by developing charts, survey reports complaint forms and tracking sheets. Deals with difficult situations in a professional manner. Assists customers that attend the sales presentation. Make sure that the customers stay and complete the tour. Verify daily manifest report and complete paperwork. Follow instructions assigned by the Assistant Director of Marketing and/or Marketing Manager. Report all problems immediately to the Assistant Director of Marketing and/or Marketing Manager. Other duties may be assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must have word processing and spreadsheet knowledge, have excellent communication skills.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Must have word processing and spreadsheet knowledge.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization. Bilingual preferred.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.

 REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

N/A

Additional Information

All your information will be kept confidential according to EEO guidelines.