Western Veterinary Partners is seeking a Director of Operations (DO) based in North Carolina to help support hospitals within this territory and potentially other adjacent states. This is a great role for someone who has successfully managed multiple locations (ideally 15 ) in a healthcare or multi-site setting or has a strong general business background and is looking for career advancement in a fast-growing, dynamic company. Our ideal candidate is a strong general manager with a goal-oriented attitude, a passion for training and team development, and the business, financial, and strategic acumen to help scale a rapidly growing business and team.

In partnership with the Vice President of Operations and regional manager(s), the chosen candidate will focus on supporting a group of practices in achieving operational excellence, building culture, and recruiting and retaining veterinarians, technicians, and support staff. The DO will spend extensive time in the field with hospital leadership and staff and be responsible for supporting the overall operations of a group of approximately 25-30 general practice veterinary hospitals in the region.

About us:

Western Veterinary Partners (WVP) is a mission-driven company based in Denver, CO. We are driven by our values of collaboration, alignment, culture, support, and relationships. WVP is a private equity backed company that acquires, invests in, and supports animal hospitals throughout the United States. WVP is a highly acquisitive company focused on continued growth and expansion into new markets and states. Post-acquisition, WVP supports its partner practices with the non-clinical side of the business. Our local and collaborative support provides veterinarians with attractive operational benefits of a larger group while maintaining the clinical autonomy and local practice identity.

WVP is backed by Tyree & D'Angelo Partners (TDP), a Chicago-based private equity investment firm that makes control ownership investments in, and partners with, lower middle market businesses with the goal of creating meaningful value for all involved. TDP has significant experience investing in healthcare, consumer, and business services businesses and has completed almost 300 investment partnerships.

Job Responsibilities:

Leadership and Culture

• Develop strong relationship with DVMs to assist with recruiting, training, and retention to drive overall business growth
• Achieve results through influence and partnership versus through authority or directives
• Maintain regular communication with doctors and office staff to review practice trends and performance objectives
• Champion WVP’s culture and develop teams and leaders through coaching, mentorship, and programs that deliver on the strategic mission
• Provide oversight and support to practice level managers and administrative staff, as well as regional managers
• Instill a sense of accountability and service excellence with our teams at all levels
• Identify opportunities to improve and maintain site-level employee engagement
• Facilitate connections and community among individuals and hospitals within markets and the region
• Develop collaborative and productive relationships across the organization
• Contribute to growth and innovation across WVP by supporting other geographies and organization-wide initiatives

Financial and Business Objectives

• Understand business drivers and create opportunities to optimize them, with a strong focus on volume growth, service mix and offerings, pricing, and margin improvement
• Set, manage and exceed WVP’s financial objectives in partnership with sites, regional leaders, and the executive team, with an eye toward future growth opportunities for the company
• Provide overall P&L management for the business, along with a vision for near and long-term value creation
• Partner with hospital leaders, field operators and functional support to diagnose issues, identify opportunities, and develop corresponding action plans
• Employ structured and repeatable management processes with hospital leadership teams to drive operational effectiveness and growth
• Prioritize areas of focus based on impact and urgency; help team do the same

Growth and Strategy

• Assist in the timely and accurate onboarding and integration of recently affiliated veterinary practices while minimizing disruption to the existing business
• Partner with WVP departments (marketing, recruiting, HR, business development, and finance and accounting) to create and implement plans that support business growth, including scheduling optimization, client growth and retention, identification of new services, recruitment of new DVMs, and expansion of existing sites and their capacity
• Partner with hospitals to manage DVM capacity, identify and schedule relief, and plan for succession
• Nurture and elevate innovation and growth ideas to build tangible, scalable programs
• Develop capital budgets for new site development, expansions, and capital equipment purchases, and build and monitor ROI analyses to support business decisions and growth
• Forecast future business needs and develop comprehensive strategic plans at the hospital, market, and region levels

Required Criteria:

• Based in the Raleigh /Durham area of North Carolina
• 5 years of multi-site operational and/or management experience in fast-growth healthcare services businesses, including previous experience managing a business of similar size and complexity. Previous veterinary experience a plus
  • Multi-location operational and/or management experience highly preferred
• Ability to analyze and assess complex and ambiguous data to make recommendations for strategic and operational improvements, leveraging tools such as Excel, PowerPoint, and Tableau
• P&L responsibility and experience with budget management, personnel management, and team building
• Strong active listening and written and verbal communication skills; Executive presence
• Ability to implement processes in collaboration with the VP of Operations to ensure company objectives are met
• Highly organized and detail-oriented work ethic
• Ability to work collaboratively with all team members, both at the practice level and at the corporate level
• Self-directed and able to work independently
• Bachelor’s degree required, master’s degree (MBA) highly preferred
• Willingness to spend time in the field visiting and supporting affiliated veterinary practices (approximately 50% of time). Occasional travel to Denver and other company activities

Our salary ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers competitive compensation along with a comprehensive benefits package, including medical, dental, and vision benefits, vacation, sick leave, 401(k), and more depending on location. Your recruiter can provide more detailed information about compensation and benefits for your specific location during the application process. For positions based in Colorado, WVP provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

*This role is not open to receiving agency candidates and any contingent submissions will not be honored.