1 Technical Support Specialist II - IT Purchasing Agent Job in Pomona, CA

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Technical Support Specialist II - IT Purchasing Agent

Western University of Health Sciences

Pomona, CA | Full Time

5 Months Ago

Technical Support Specialist II - IT Purchasing Agent

Full Time 5 Months Ago

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Western University of Health Sciences is Hiring a Technical Support Specialist II - IT Purchasing Agent Near Pomona, CA

Provides support by being a single point of contact, improving usage of computers, resolving problems, maintaining accountability and communication. Position will actively resolve escalated customer support requests within established SLAs.

Knowledge, Skills and Abilities

1. Good computer knowledge necessary in order to build/troubleshoot computer systems.

2. Skill in using various software diagnostic and related hand tools used in the evaluation of computer and network related problem solving.

3. Good verbal and written communication skills. Must be able to effectively interact with administration, faculty, staff, and outside contacts.

4. Skilled in using and troubleshooting Microsoft and Apple based operating systems and applications.

5. Great time management and organizational skills.

6. Experience working with ticket tracking systems.

7. Database management and report development skills.

8. Perform duties in an accurate and timely manner with minimal supervision.

9. Adheres to all University Policies and Procedures.
10. Regular attendance, reliability, and punctuality.

Required Qualifications

Any combination, training or experience equivalent to an Associate of Arts degree in a Science subject or closely related field that provides the required knowledge, skills, and abilities.

List comments regarding work hours

This position is primarily onsite in Pomona, CA. Work hours will typically be an 8-hour shift within the hours of 7:30AM and 5:30PM, Monday-Friday. Occasionally, after hours work may be required, including nights and weekends. Occasional remote work may be available or required.

Posting Date 09/02/2022 Close Date Open Until Filled Yes Special Instructions to Applicants

Essential Job Duties

Job Duties

Acquisition & Deployment

Analyze, install, and provide technical support for all customer IT

equipment/devices.

Maintain IT & AV inventory accuracy through service updates and annual inventory

audit.

Percentage Of Time

Job Duties

Acquisition & Deployment
Provides IT Purchasing assistance as needed.

Percentage Of Time

Job Duties

Acquisition & Deployment
Configure, deliver and install IT purchasing equipment including computers, software and other electronic devices for faculty and staff.

Percentage Of Time

Job Duties

Operational Management
Serve as an escalation point for advanced or difficult support requests. Provides support by diagnosing, repairing, and maintaining laptops and workstations and assist Tech I’s with computer issues including troubleshooting, repair, or virus removals.

Percentage Of Time

Job Duties

Operational Management
Provides technical assistance and provides support and training to students and employees by showing how to use e-mail, internet, and software programs. Provides client-side networking support, printing support and file system support.

Percentage Of Time

Job Duties

Operational Management
Provides information by answering Help Desk telephones, logging calls into the Help Desk database, and handling walk-in or remote support questions from students and faculty and staff.

Percentage Of Time

Job Duties

Strategy & Planning

Evaluate documented resolutions and analyze trends for ways to prevent recurring issues. Performs root cause analysis. Document the Help Desk incident-solving process, including all successful and unsuccessful decisions made and actions taken through to final resolution.

Percentage Of Time

Job Duties

Operational Management
Provides classroom support to podium computer systems.

Percentage Of Time

Job Duties

Other
While the essential functions outlined herein describe a significant portion of this
position’s assigned responsibilities, other functions and accountability may be
assigned from time-to-time. In the spirit of cooperation and teamwork, it is expected that all employees will do whatever is necessary to further the mission of Information Technology at WesternU.

Percentage Of Time

Physical Demands

Do the essential functions of this job require lifting?

Yes

If yes, list maximum weight and duration

The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to use hands, reach with hands and arms, and talk or hear. The employee is regularly required to stand, walk, sit and occasionally required to climb. The employee must frequently lift and/or move up to 10 pounds, regularly lift and/or move up to 25 pounds, and occasionally move up to 100 pounds. Specific vision abilities required by this job include close and color vision, peripheral vision, and ability to adjust focus.

Describe Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Duties of the position are normally performed in a typical office setting. The employee in this job may be exposed to the risk of electrical shock and radiation. The noise level in this setting is usually moderate to very loud.