Senior Administrator, EUC Solutions Support - On-site - Denver, Colorado

Do you enjoy solving complex technical problems? How about troubleshooting critical hardware and software issues, while providing world-class customer service? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated? Join Western Union a s an Senior End User Solutions Support Administrator.
Western Union powers your pursuit.

This role is responsible for supporting the Senior and Executive Management teams with technical issues. You ensure that the IT systems, devices, and Audio-Visual systems, are tested, functioning optimally, secure, and that any issues are resolved quickly and efficiently. Provide high quality IT support, which may include evenings, weekends, and holidays, to ensure business continuity.
Role Responsibilities

• Troubleshoot, diagnose, and resolve software, hardware, and mobile device issues.
• Supporting corporate campus, remote office, and work from home users.
• Reimaging computers and laptops, configuring new users, troubleshooting printer issues, and peripherals, and resolving problems with software.
• Provide support for Microsoft 365, Windows 10, macOS, and mobile devices, along with hardware and peripherals, and assist with inventory tracking.
• Collaborate with other IT business units to resolve issues, including the Helpdesk, IT Security, and Networking teams.

Role Requirements

• In-depth knowledge of Microsoft Windows and MacOS operating systems
• Experience with auto deployment processes, including laptops and cellular devices.
• Experience in resolving Requests, Incidents, and Vulnerabilities
• Excellent customer service and communication skills - especially with executive leadership and vendors.
• A proactive approach to troubleshooting, including automation, strong problem-solving and analytical skills.
• Experience supporting AV equipment including projectors/displays and Zoom Rooms.
• Ability to work independently and under pressure, with a high level of attention to detail and accuracy.
• Ability to prioritize and manage multiple tasks and projects and meet deadlines.
• Bachelor's degree in technical discipline and or education or equivalent experience is preferred.

We make financial services accessible to humans everywhere. Join us for what's next.

Western Union is positioned to become the world's most accessible financial services company -transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people at ;br>
Salary

The annual gross base salary range is $77,625 -$120,500 per year, which includes a base salary and short-term that align with individual and company performance. Actual salaries will vary based on candidates' qualifications, skills, and competencies .
Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
( ). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
Your United States - Specific Benefits Include

• Family First Program
• Time off
• Medical, Dental and Life Insurance
• Student Loan Repayment Program
• Tuition Assistance Program
• Parental Leave

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
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Estimated Job Posting End Date:

05-10-2024

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.