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The Heavy Rents Service Supervisor manages the customer repair process, which is comprised of the oversight, management and coordination of service work in the assigned territory, and is the primary customer contact through the life of the repair. This includes all Customer, Rental Rep and Rental Coordinator correspondence related to the repair from inquiry to completion. This role is also responsible for the growth and development of its assigned technicians. The purpose for this role is to ensure the highest levels of customer service possible are provided through constant communication with the Technician, Rental Rep, Rental Coordinator and the Customer. This position will also have the responsibility for effectively scheduling assigned Field and Shop Technicians in such a manner that promotes productivity and efficiency. The Heavy Rents Service Supervisor will be intimate with each repair and will work closely with the Field and Shop Technicians to create and maintain the work order including story writing, segment creation, warranty/policy issues, etc. This single point of contact will ensure constant communication among all affected parties to ensure an excellent Customer experience.
JOB DETAILS: (Detailed Job Posting)
SUCCESS AT WESTERN STATES: Western State’s culture is based on passion for our Vision, Mission, and VALUES. We are fiercely committed to SAFETY and sending every employee, safely home, every day. We strive for EXCELLENCE in all we do and are proud to be a “play to win” organization. We act with INTEGRITY in each and every decision we make. Our People and TEAMWORK drive a fun and engaging culture. We are ACCOUNTABLE as individuals and as an organization.
ESSENTIAL FUNCTIONS:
KNOWLEDGE SKILLS AND ABILITIES:
EDUCATION AND EXPERIENCE:
PHYSICAL CHARACTERISTICS:
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification
Full Time
$69k-89k (estimate)
03/16/2024
06/11/2024