SUCCESS AT WESTERN STATES: Western State’s culture is based on passion for our Vision, Mission, and VALUES. We are fiercely committed to SAFETY and sending every employee, safely home, every day. We strive for EXCELLENCE in all we do and are proud to be a “play to win” organization. We act with INTEGRITY in each and every decision we make. Our People and TEAMWORK drive a fun and engaging culture. We are ACCOUNTABLE as individuals and as an organization.

JOB DETAILS: (Detailed Job Posting)

Express Lube Technician is responsible for performing preventative maintenance (PM) services on Caterpillar models as per the Caterpillar Operations and Maintenance Manual (OMM). This role will also require the ability to perform PM services on other OEM models as per customer’s request. Quality and professional inspections are required to be performed on each preventive maintenance repair by utilizing the “Cat Inspect” app to ensure accurate and timely reporting back to customers. This position will also be required to ensure accurate and “clean” oil samples are acquired from each PM as per Cat OMM standards and returned to the WSE Oil lab in a timely manner.

ESSENTIAL FUNCTIONS: 

Safety

• Actively cares, promotes, manages, and advocates safety at Western States. As a team member in the organization, it is critical to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable safety policies, procedures and standards.
• Ability to complete Job Hazard Analysis (JHA’s) prior to any job-related tasks according to WSECO’s policy and standards.
• Maintains clean/clutter free personal work areas to ensure safe environments for all WSECO employees.
• Adhering to required personal protective equipment (PPE) as identified in safety policy.

Preventative Maintenance

• Performs all scheduled preventative maintenance services including fluid and filter maintenance within time requirement guidelines. Cycles all machine functions to ensure all preventative maintenance procedures performed correctly and completely.
• Performs schedule oil sampling (SOS) accurately and sends samples to lab.
• Identifies potential safety problems on all makes and types of construction equipment through walk around inspection and reports them to the supervisor and/or the customer.
• Uses web based STW, SIS, and ET effectively to obtain machine specifications. Performs all required tasks in accordance with procedures.
• Uses web-based SIS effectively and orders parts required to complete repairs.
• Writes complete, factual service reports for files and warranty purposes using STW and keeps accurate records of preventative maintenance services completed for both the customer and the service department.
• Communicates machine issues and status of machine to customer and supervisor.
• Adheres to all customer care standards.
• Actively cares and advocates safety at Western States. Adhere to all applicable safety policies, procedures and standards.
• May accomplish training and serve as a team member in support of Western States’ strategic programs, projects, and initiatives.
• Work within and promote corporate vision, mission, and values of the organization.
• Performs other duties as assigned.

Continued Development

• Participates in continued education and training initiatives as outlined in the Western States Equipment Technician Career Development Plan. (TCDP)
• Learns how to utilize service manuals (STW, SIS and parts books) to address technical issues and perform all required tasks within technician level abilities, in accordance to printed procedures.
• Develops familiarity with parts reusability guidelines.
• Develops ability to write and read complete, factual service reports for files and warranty purposes using STW for timely work order closing.
• Develops skill sets to address all inquiries in a prompt and friendly manner in an effort to meet or exceed internal/external client expectations.
• Performs other duties as assigned while developing a mindset for technician productivity.

SKILLS, KNOWLEDGE, AND ABILITIES: 

• Basic computer/typing skills.
• Ability to obtain job related certifications for any specialty equipment such as but not limited to forklifts, rigging and overhead cranes, etc.
• Developing knowledge of manufacturer specific software. (SIS, ET, and STW)
• Ability to develop and maintain effective working relationships with others.
• Consistent attendance and timeliness with the ability to work overtime with limited notice.
• Working within and promoting Western States’ purpose, vision and values.

EDUCATION AND EXPERIENCE: 

• Proof of high school diploma or General Education Degree (GED).
• Associates degree in diesel technology, trade school diploma, or two-year equivalent experience in a Caterpillar or similar environment with hydraulic, engine and powertrain experience required.
• Valid driver’s license and acceptable driving record required and ability to obtain a DOT Med Card.
• Appropriate technician level tooling required.
• Must be able to communicate (speak, read, comprehend, write in English).

PHYSICAL CHARACTERISTICS: 

• Ability to stand for long periods of time along with walking, sitting, repetitively climbing stairs, reaching (including but not limited to above-shoulder reaching), repetitive bending, stooping, pushing, pulling, leaning and twisting.
• Ability to generate 97 ft./lbs. of force, by pushing and pulling.
• Ability to repeatedly lift up to 60lbs from the ground and place on a shelf/platform set up to 65 inches off the ground.
• Ability to carry up to 20 lbs. while repeatedly ascend/descend a minimum of ten, 8” stair steps.
• Ability to repeatedly ascend/descend a minimum of 10 rungs on various ladders.
• Ability to assemble/disassemble various sizes of nuts and bolts, while repeatedly bending, stooping, squatting, kneeling, and/or crouching.
• Exposure to extreme temperatures and environment.
• Must be able to meet all safety requirements for applicable safety policies.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.