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Overview
Manages Return Mail to ensure customer addresses are being verified and corrections are made to customer master records.
Monitors workload to ensure timely and accurate handling of image documents. Processes and coordinates solutions to correspondence received from customers.
Assists Return Mail Analyst in resolving complicated cases and provides extensive research where necessary. Develops and / or revises procedural manuals and supports changes in process.
Conducts random quality audits on processed Return Mail. Develops and maintains reports for tracking data related to mail volumes.
Monitors and tracks trends and provides monthly dashboards for management.
Responsibilities
Approaches management with possible solutions to enhance or correct issues.
Serves as a first-line resource for team members to assist with processing questions, escalated complaint / cases, and problem solving and resolution.
Answers questions providing clear, accurate instructions regarding processes and procedures.
Qualifications
Demonstrated strong verbal and written communication skills with the ability to successfully interpret and communicate business needs to internal or external customers in a clear, focused and concise manner.
Experience must include strong telephone communication and etiquette skills.
Proven experience working independently while handling high volumes and completing assigned tasks accurately and on a timely basis in a fast-paced environment.
Accuracy is critical in updating administration systems, as correctly setting up the file can result in privacy violations and misdirected mail.
Work Setting :
Educational Requirements :
High school diploma.
Computer Skills and Knowledge of Hardware & Software Required :
Certifications & Licenses (., Series 6 & 63, CPA, :
Postal certifications preferred
Position Demands :
Last updated : 2024-05-10
Full Time
Insurance
$46k-58k (estimate)
05/11/2024
05/14/2024
The job skills required for Mail coordinator include Customer Service, Initiative, Leadership, Written Communication, Problem Solving, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Mail coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Mail coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Mail coordinator positions, which can be used as a reference in future career path planning. As a Mail coordinator, it can be promoted into senior positions as a Mailroom Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Mail coordinator. You can explore the career advancement for a Mail coordinator below and select your interested title to get hiring information.