Reviews, researches and resolves telephone and written communication inquiries regarding third party and private-pay patient accounts. Performs financial counseling and initiates payment plans for private-pay claims. Provides Care Assurance/Charity patient application process.

Education and Training

High school diploma or equivalent.

Experience

At least three (3) years experience in healthcare billing and/or follow-up or hospital customer service which has provided comprehensive knowledge of healthcare billing and/or follow-up, insurance payment procedures and processing and basic telephone etiquette.

Other Skills, Competencies and Qualifications

• Proficient in use of standardized PC applications.
• Excellent interpersonal skills to effectively interact in person and over the telephone.
• Ability to maintain confidentiality of patient, employee and financial information.
• Ability to perform multiple tasks and appropriately set priorities.
• Excellent organizational skills