Who are we?

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving policyholders' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as “The Relationship Company®,” we have always defined success as a measure of the relationships we’ve built over time. In everything that we do, we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved. That’s the power of “nice”. At Western National, nice is something we work to bring to every person and organization with whom we partner and serve.

Does this opportunity interest you?

Western National is seeking a Casualty Claims Representative to join our team in our Anchorage AK office!

• Handle high volume, low to moderate complexity liability and bodily injury claims within settlement authority.
• Ensure customer service excellence.
• Investigate and review policy forms, facts and documents related to claims to make appropriate decisions on claims resolution.
• Establish and review proper reserves for each claim based upon thorough investigation, evaluation, and experience, maintaining appropriate reports to ensure status of claims are clearly documented at all times.
• Provide direction to outside vendors and partners.
• Decision Making/Authority Level.
• Gather input and make recommendations to solve problems of moderate complexity. •Problem-Solving/ Critical Thinking.
• Deal with moderately complex problems that must be broken down into manageable pieces.
• Identify relationships between problem components and prioritize them.
• Utilize knowledge, experience, and available resources to resolve claims.
• May participate in development of improvements and help implement change.
• Regular contact with customers (insureds, claimants, agents) as well as regular contact with employees across the organization.
• Regular contact with outside vendors.
• Occasional travel on short notice for field work as required (i.e., scene investigations, meeting witnesses, etc.)
• Perform special projects and other duties as assigned.

• 3 years of Claims handling experience.
• Understanding of industry practices, standards, and claims concepts.
• Able to multitask and solve problems.
• Strong oral and written communication skills
• Negotiation with individuals and attorneys.
• Analytical with ability to exercise sound business judgment.
• Time management
• Bachelor’s degree or equivalent related experience
• Working toward AIC, AINS or CPCU certification is preferred
• Experience working with Microsoft Office and other systems daily.
• Experience working with Guidewire Claim Center is a plus.

What will our ideal candidate have?

Compensation overview

The full hiring range for this role is $58,100-$87,000. However, the base pay offered may vary depending on the job-related knowledge, skills, credentials, and experience of each candidate as well as other factors such as the scope and location of the role. Candidates looking for compensation outside of the posted range are encouraged to apply and will be considered based on their individual qualifications and/or may be considered for other positions.

Culture and Total Rewards

Western National has long been known as “The Relationship Company®”, and caring for our employees is part of that relationship commitment. We value connectiveness, empowerment, and accountability, and we believe that our employees are our biggest assets. Nearly half of our employees choose to stay at Western National for ten years or more!

Currently ranked as the 37th largest private company by revenue in Minnesota (Minneapolis-St. Paul Business Journal), Western National has earned accolades year-over-year as an employer of choice and garnered multiple awards for wellness in the workplace. Western National was also named a Star Tribune Top Workplace in 2021 and 2022. The Group is consistently recognized as a Ward’s 50 property-and-casualty insurance company for its outstanding financial results.

Western National offers full time employees a significant Total Rewards Package, including:

• Medical insurance Plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!
• Health Savings Accounts (HSA) and Flex Spending Accounts (FSA)
• 401(k) Plan (plus company match)
• Wellbeing Program, including onsite fitness studio
• Time Off – including vacation, volunteer, and holiday pay
• 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk & Insurance Education)
• Discounts on personal auto and homeowners insurance
• Paid parental leave
• Bonus opportunities

Western National believes in supporting balance between work and life by providing a flexible work environment, with includes a variety of hybrid and remote work arrangements designed to balance individual, job, department, and company needs.

Western National provides employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.