Summary:Job TitleNetwork and Systems CoordinatorDepartmentTechnologyReports toTechnology - IT Systems LeadKey Responsibilities:Technical SupportPromptly and efficiently troubleshoots and solves user hardware, software and network issues for employeesDevelops and maintains pricing, billing and customer service systems for assisting Western Home Communities residents with technology issuesPrioritizes, schedules and delegates technical support based on the severity of the issue and follows up to ensure problems were addressed according to the employee's or resident's needsAssists in coordination and setup of equipment for special events.Provide on site assistant for Western Home technology needs, including user management (Google Apps for Business, Active Directory, Kaspersky Anti virus), new computer setup, software configuration, and system analysisTechnology InstallationLeads installation of the organization's technology solutions with minimal disruption to operationsEnsures hardware/software are functioning properly and all infrastructure for network connectivity is in placeSets up individual employees with the access, hardware and software they need to work effectivelyTechnology TrainingPerforms individual or group training to ensure staff is properly trained on the efficient use of technology solutionsDevelops knowledge of applications, prepares software training and course materials and maintains necessary documentation for all installed softwareMaintains detailed records of Network Topology, including all hardware, software and network systemsMaintain backup and update schedule for the LaserFiche Server.Document Management and LaserFische Server AdministrationMaintain LaserFiche serverAssist/Lead ongoing maintenance and management of LaserFiche and related programsLead and conduct instructional sessions for employeesNetwork PerformanceMonitors capacity and ensures the organization's network is reliably available to all users in all locationsLeads upgrades and preventative maintenance to address potential technology problems before they occurEnsures back-ups of all systems and information are completed appropriatelyNetwork SecurityDesigns, coordinates and implements an effective network security strategy that complies with all HIPAA mandated directivesLeads incident response team to contain, investigate and prevent future security breachesPerforms risk assessments and audits to identify security concerns and leads information security awareness and training initiatives to prevent potential security issuesRequirements:Education, Experience and TrainingAssociate’s degree in computer systems technology or equivalent combination of education and experience.3 to 5 years of related experience in an information systems environment.Experience in Project Management and Supervision are required.Experience in developing and maintaining business application is a significant assetEffective oral and written communication skills as well as effective interpersonal skills to interact with both organizational personnel and external parties.Ability to read, write and speak fluent EnglishHigh language, intermediate math, high reasoning ability is required.High level of knowledge and experience with SQL server based applications.Working knowledge of LAN/WAN hardware and software technologiesExperience should include Active Directory, Exchange Server, LaserFiche, and Linc-Doc.SchedulingThis is an hourly position, which means you must be able and willing to work weekends and holidays as required/needed.Regular attendance is required.Must be able to work weekends and holidays as needed.Mental DemandsMust demonstrate effective communication skills with staff, residents and families and the general public. Must be able to communicate information as well as ascertain the needs of staff, residents and families.Must be able to do many different functions, often changing from one task to another of a different nature without loss of efficiency or composure.Must be able to work under stress when confronted with critical or unusual situations.Must be able to work in situations requiring staying within an exact set of limits, tolerances, or standards.Demonstrate use of good judgment and responsibility in completing duties.Able to handle job responsibilities in a positive, professional manner.Physical DemandsInfluenza Vaccine: The influenza vaccination is required by all employees, students, interns & contract workers within 2 weeks of "hire date", unless an influenza vaccination waiver form from a physician is on file.Sit, walk, and stand: The individual in this position spends approximately 80% of the day sitting while completing paperwork, attending meetings, etc. Approximately 20% of the day is spent standing and/or walking while making observations, traveling to other areas of Western Home Communities, retrieving files, using office equipment, etc.Bend, stoop, kneel, crouch, and crawl: Occasionally will be required to obtain materials from bottom file drawer or retrieve materials from low areas.Reach, handle, finger, and feel: Must have good manual dexterity for this position. Hand/wrist repetitions, fine motor skills and both handedness; extensive deviation of wrist.Climb, balance: Not required, with any frequency, for this position.Lift, carry, push, pull: Frequent lifting, pushing and pulling over 20lbs.See and hear: Must 20/20 near and far vision, color discrimination and accurate depth perception to complete documentation, respond to staff requests, make presentations, etc. This is required on an almost continual basis. Auditory abilities must allow for responding to resident requests, etc.Work Environment Works primarily indoors (95% of the time) in a well-illuminated, climate-controlled environment. Approximately 5% of the week is spent outside, either traveling or visiting Western Home facilities.Involves possibility of exposure to communicable disease.Works with frequent interruptions.Core Values:People FirstUses proper speech, language and tones to support a positive environment for residents and coworkers.Communicates changes in schedule proactively. Recognizes the importance to residents and coworkers of consistent attendance and punctuality.Displays a positive and pleasant outlook with residents and co-workers.Financial IntegrityProtects organizational resources through responsible use and decision making.Manages and uses time effectively.Actively seeks opportunities to improve processes and eliminate waste without negatively impacting the services provided.Servant SpiritSeeks to understand needs of others by asking questions, listening to the answers and acting on what is heard.Works cooperatively and maintains good relations with residents and co-workers.Places personal objectives behind resident and organizational needsInnovationProactively offers suggestions and solutions to create fulfilling lifestyles for residents, their families, and/or employees.Willingly and actively supports new initiatives put in place within the department and/or the organization.A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or residents. This description in no way states or implies that these are the only duties to be performed by the employee occupying this Position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.