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Department:AR Services, a Division of Healthcare Management
Reports To:Revenue Cycle Manager
Status:Hourly/Non-Exempt
Supervisory Role:None
Position Pay Range: $16.42 - $18.74 / hour; PLUS Monthly Bonus
Benefits include: Health, Dental, Vision, 401k with 5% Company Match, FSA, Paid Hours Off, Paid Holidays, Group Discounts, Life & LTD, EAP.
We don’t fill positions, we hire individuals…
Our culture is important and ensuring we have the right staff is critical. We encourage employee growth, provide learning opportunities, and often promote from within. Are you dependable, empathetic, and have an excellent work ethic? If so, you might be a good fit for us!
Patient Account Representative
As a Patient Account Representative, you will use your passion for helping others to provide outstanding customer service. In this important role, you will collaborate with patients to resolve the account balance, work with patients and their families to explain their medical bills and negotiate affordable payment plans or settlements.
About Healthcare Management (HCM)
Healthcare Management (HCM) was formed in 1992 by a group of rural hospitals and healthcare organizations. This innovative and collaborative group of providers sought to take control of their bad debt collections and improve how accounts were collected in their communities. Their first step was to purchase A-1 Collection Agency and subsequently formed AR Services in 2001 to provide extended business office services. Today HCM is owned and governed by 20 rural hospitals and healthcare organizations in Colorado and Utah and provides services to over 150 clients.
Essential Responsibilities:
Knowledge, Skills, and Requirements
Education/Experience
Associates degree (A.A.) or equivalent from a two-year college or technical school; or six months to one-year related experience and/or training; or equivalent of education and experience.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
Certificates, License, Registrations
None.
CompetenciesTo perform the job successfully, an individual should demonstrate the following competencies:
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Business Acumen - Understands business implications of decisions. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Stays calm and respectful when managing difficult situations; Uses empathy when managing emotional customer situations; Meets commitments.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed; Resolves problems in a timely manner.
Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
Interpersonal - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals. Oral
Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Project Management - Coordinates projects; Communicates changes and progress; Completes projects on time and budget.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Teamwork - Balances team and individual goals and responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Full Time
Skilled Nursing Services & Residential Care
$93k-129k (estimate)
07/23/2023
05/22/2024
wha1.org
GRAND JUNCTION, CO
50 - 100
1989
Private
STEVEN HUBBARD
$10M - $50M
Skilled Nursing Services & Residential Care
The job skills required for Bilingual Patient Account Representative (English/Spanish) include Customer Service, Planning, Written Communication, Attention to Detail, Decision Making, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Bilingual Patient Account Representative (English/Spanish). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Bilingual Patient Account Representative (English/Spanish). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Bilingual Patient Account Representative (English/Spanish) positions, which can be used as a reference in future career path planning. As a Bilingual Patient Account Representative (English/Spanish), it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Bilingual Patient Account Representative (English/Spanish). You can explore the career advancement for a Bilingual Patient Account Representative (English/Spanish) below and select your interested title to get hiring information.