Job Title:

Location:

What you'll do:

What we are looking for:

• Champions best-in-class service to our clients and business partners, responding to emails and/or phone calls within SLAs and using professional & effective communications to drive business results.
• Identify document gaps, collaborating with other Teams who communicate with clients and cure deficiencies. Includes consulting on client-facing calls and emails.
• Prepares recurring and ad hoc reports to clients and business partners such as document exceptions, maturing loan reports as well as collateral fee invoices.
• Follow processes and use templates to effectively communicate document exceptions and solutions to our Note Finance clients.
• Quarterbacks loan advances and paydowns, working with clients and internal teams to process requests, researching and resolving any discrepancies.
• Updates document tracking records and reports for loans, communicating outbound shipment status to clients, managing any issues to resolution.
• Support other Team Members with overflow work as needed
• Assist Manager(s) with ad hoc reporting as needed

What you need to have:

• Associate degree or related work experience
• 3-5 years' experience in customer service (1-3 years in financial or B2B services preferred)
• Strong oral, written and interpersonal communication skills with the ability to carry out instructions, interpret documents, understand procedures, reports, and correspondence, and speak clearly to peers and team members
• Strong organizational skills and attention to detail
• Intermediate to advanced skills with Microsoft Excel, Word and Outlook
• Ability to follow processes, effectively & professionally communicating needs to solve complex problems
• The ability to work independently, multi-task, prioritize and meet deadlines

Benefits you'll love:
We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

Benefits you'll love:
We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

Western Alliance Bancorporation