Are you searching for a challenging and rewarding career?

Do you have a strong desire to serve the public and help people?

Do you thrive in a fast-paced environment?

Are you able to both self-motivate as an independent worker and collaborate as a productive member of a team?

Are you committed to high-quality customer service, promoting a positive work culture based on respect and support, and interested in becoming a vital member of the overall public safety team?

Sign on with WESTCOMM Regional Dispatch! Our expanding agency offers competitive salaries (current raises under negotiation) in a positive and supportive culture. We are family here and we are ready to welcome you as our newest member!

What is a WESTCOMM 911 Emergency Communications Specialist?

The 911 Emergency Communications Specialist (ECS) plays a critical role in emergency response. The ECS is responsible for answering emergency and non-emergency calls and providing critical, life-saving assistance to citizens requesting police, fire, or EMS, and to the response units dispatched to handle the response. Through professional information gathering, the incumbent determines the nature of the call, whether a response is necessary and what type of assistance or information is needed. For calls requiring fire, medical or police response, the incumbent professionally dispatches the appropriate agency to the scene, maintaining proper computer records of all units dispatched.

At WESTCOMM we provide emergency communications services to the Police and Fire Departments for the city of Chicopee and the Towns of Longmeadow, Monson, East Longmeadow and Ware.

Experience in Public Safety Dispatching preferred. Certifications in CPR, CJIS, EMD, APCO PST1 or equivalents are preferred.

Technology:

Requires advanced computer skills in Microsoft Office Suite, such as Outlook, Word, and Excel.

Salary/Benefits:

• Salary range $47,403-$60,050 ($22.79-$28.87 per hour) DOE
• Health insurance offered.
• Enrollment in Hampden County Retirement System.
• 4 and 2 schedule, providing 17 extra paid days off annually.
• Two weeks’ vacation.

Job Type: Full-time

Pay: $22.79 - $28.87 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Holidays
• Night shift
• Overtime
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Typing: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Ability to Relocate:

• Chicopee, MA 01020: Relocate before starting work (Required)

Work Location: In person