Position Summary:

Case Managers / Counselor are primarily responsible for the delivery of individual, group and family counseling services and completion of documentation required for the clinical record including, but not limited to; development of the Individual Treatment/Service Plan (ITP/ISP), psychosocial assessment, daily notes, and monthly reviews. Case Managers / Counselors will attend interdisciplinary treatment team meetings, monitor treatment throughout the clients care, and establish parameters for discharge planning. Case Managers / Counselors are responsible for crisis intervention and de-escalation of situations to ensure safety to all. This includes assessment of crisis situations to determine severity and making recommendations to peers to insure consistency and appropriateness of staff responses to issues. Case Managers / Counselors will develop an approved curriculum as the basis for group and individual counseling.

Essential Job Functions:

• Assess Resource needs of patients.
• Conducting client screening and assessment and developing and implementing a treatment plans based on the clients individual strengths, needs abilities, and preferences.
• Maintaining a secure distance delivery system that ensures client informed consent, confidentiality, and safety.
• Conduct interviews and make assessments of potential clients to determine need and appropriateness for program participation and referrals.
• Analyze situations and take necessary actions to provide crisis intervention. Interpreting and implementing WestCare procedures regarding crisis intervention as appropriate.
• Provide direct counseling services to clients.
• Monitor and assess client behavior.
• Create Individual Treatment/Service Plans.
• Report any unusual incidents that should be brought to the attention of the Program Director, Regional Vice President, or regulatory agency.
• Complete documentation required for clinical records and other reports as assigned
• Educate and refer patients to community agencies and businesses that appropriately address the patients needs for food, clothing, shelter, employment transportation, etc.
• Assist patients with establishing or re-establishing support systems within their community.
• Act as advocate on behalf of the patient to improve access to needed services.
• Participate in clinical staffing decision regarding the patients current strengths and resources and their need for additional resources.
• Complete documentation to services on provided forms in a timely manner.
• Provide input into the patients treatment needs and disposition.

Essential Qualifications:

• Ability to work collaboratively with others in a manner that is pleasant and professional
• Ability to work well in a team environment
• Ability to exercise good judgement and discretion
• Ability to operate a computer and complete documents in Microsoft word program formats or the ability to learn.
• Ability to complete work tasks within scheduled work hours.
• Excellent verbal skills and written communication skills.
• Willing to seek out new work projects and contribute ideas and efforts to the constant improvement of WestCare services.

Education:

• Bachelor of Science or Bachelor of Arts Degree from an accredited college or university in social work, psychology, childhood education, education, counseling and/or similar course of study preferred.
• CAP preferred.