CASE MANAGER - Adult Mental Health Day Program

The professionals at Westbrook Health Services believe in promoting the well-being of individuals and families struggling with a wide range of challenges. Our staff meets the needs of over 7,000 people annually. Experienced and compassionate, we empower people to achieve wellness with the guidance of our exceptional staff.

The Adult Mental Health Day Program serves individuals with severe and persistent mental health issues by providing ongoing, regularly scheduled activities designed to maintain and/or enhance skills that are essential to live in the community and prevent psychiatric hospitalization. Generally, the case manager is responsible for: 1) preparing individualized treatment plans, 2) conducting periodic assessments, 3) providing skills training and supportive counseling, and 4) advocating for and assisting the consumer with obtaining needed services and maintaining eligibility for social services.

Essential Duties and Responsibilities:

• Acts as Westbrook’s primary contact with the consumer.
• Coordinates and chairs the Interdisciplinary Team to ensure an Individual Program Plan is developed for each consumer and reviewed as required.
• Advocates for and assists the consumer with obtaining needed services.
• Provides supportive counseling services within the scope of training and competencies.
• Provides crisis assistance as needed.
• Assists the consumer in maintaining eligibility for applicable programs, monitoring financial status, and conducting required evaluations within timelines specific to applicable program regulations.
• Assists with Continuous Quality Assurance and participates in Utilization Management.
• Comply with federal, state and company policies, procedures and regulations.
• Maintains confidentiality of all information and complies with HIPAA regulations.
• Demonstrates knowledge of and supports Westbrook Health Services mission, vision, values, policies and procedures, operating instructions, confidentiality standards and code of ethical behavior.

Qualification Requirements:

• Must be able to communicate clearly and accurately with a variety of individuals.
• Must work well in a team environment.
• Work with staff, consumers and others in a professional, cooperative, ethical, respectful and effective manner.
• Ability to work with a diverse group of people.
• Must have a valid driver’s license and automobile insurance.

Education and/or Experience: Candidates will have a Bachelor’s degree in Psychology, Behavioral Health, Social Work, Counseling, or other human service field and experience in the treatment and care of consumers with mental health issues.