JOB
Under general supervision, in a lead capacity, performs full-performance work in a front-line capacity overseeing the DMV Specialists in the Division of Motor Vehicles Headquarters. Responsible for assisting the supervisor in the planning, assigning, and reviewing work of employees, as well as approving leave, training employees in new work methods and orientation. Handles unusual and complex issues relating to the assigned work unit. Other duties as required.Pay Grade: 11
EXAMPLE OF DUTIES

• Monitor employees’ customer calls to ensure effective, efficient customer service.•Trains new and existing employees on motor vehicle laws, policies, and procedures.•Assist DMV Specialists with complex issues relating to customer calls and/or complaints, and as necessary, take the call to resolve the issues. •Communicate with Regional Office operations as appropriate regarding customer issue(s) for resolve.•Assist with maintenance of spreadsheets and weekly reports pertaining to the business operations.•Assist DMV Specialists with checking pending work, explains rejections, and assists with any service issues, including lost work.•Compose correspondence to the DMV Regional Offices and other sections within the agency to facilitate customer interaction.•Assist management with administrative functions of the section as necessary.

SUPPLEMENTAL INFORMATION
REQUIRED TRAINING/EDUCATION • Graduation from standard high school or the equivalent.REQUIRED EXPERIENCE • Three (3) years of full-time experience in public contact work, sales, cashiering, or bookkeeping, or two years of full-time or equivalent part-time experience with the Division of Motor Vehicles.• Substitution: College credit from an accredited college or university, business school, or vocational training may be substituted through an established formula for the required experience.SPECIAL REQUIREMENTS: All applicants must consent to fingerprinting and a criminal background investigation.