West Meade Veterinary Clinic is a small independent veterinary practice located in Nashville, Tennessee. We are a full-service animal hospital providing veterinary care to dogs, cats, birds, and exotics. We welcome pet patients in need of routine medical, surgical, and dental care. Here at West Meade we are committed to providing quality veterinary care throughout our patients entire lives. If you are a passionate and caring team player please apply today!

Overview:

As a Receptionist you will:

• Receive and place calls to clients for the purpose of scheduling.
• Prioritize multiple tasks in a calm, organized manner.
• Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.
• Assist all clients by providing necessary instructions, information and invoices, dispense prescription items per the veterinarian’s instructions, and schedule all future appointments.
• Utilize hospital computer systems to document medical records and communicate with clients and teammates.
• Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.
• Excellent customer service skills and an exceptional level of communication in a professional manner.
• Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services/procedures.
• Maintain a positive attitude in all interactions with clients, pets and other teammates.
• Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.

Responsibilities / Qualifications:

• Utilizing standard office/business equipment.
• Knowledge of veterinary medical terminology and procedures.
• Experience with veterinary software is preferred.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Possession of organizational skills.
• Critical thinking – Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Must possess strong verbal and written communication skills, good judgment, and the ability to manage stressful situations.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Expected hours: 35 – 42 per week

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus opportunities

Work Location: In person