As the main ServiceNow administrator, your responsibilities are to gather requirements, design and build the ServiceNow platform for internal and external uses. This highly visible role will involve a wide range of additional duties including creating and delivering platform demos, ITSM workshops, end-user\customer training, daily\weekly\monthly maintenance, upgrades, updates, researching new functionality for use with the platform, license management, working with external partners on the platform development. The ServiceNow Administrator will have a strong ability to multi-task between upcoming platform growth and maintenance projects, current open items, and planning for future customer additions to the platform. The ServiceNow Administrator will also be responsible for integrating our platform with external applications to drive operational automation and efficiency.

What you can expect to do:

• Overall ownership of our ServiceNow instance including incident, Knowledge, Problem, Change, Service Request, and CMDB modules
• Lead the coordination, design, and execution of integrating standards into our ServiceNow environment.
• Gaining new Knowledge about ServiceNow through self-motivated online learning and through official ServiceNow courses provided.
• Follow ITIL best practices for system maintenance and platform upgrades.
• Understanding and maintaining integrations into the platform and offering solutions for any new ones as defined.
• Mentor team members and promote strong teamwork.
• Work with the process/service owners to define the configuration management process and the necessary policies.
• Customizing e-mail notification, ticket SLAs and form fields.
• Perform standard daily, weekly, monthly maintenance, and overall system health checks.
• Staying up to date with the latest releases, product enhancements, and plugins.
• Attending courses provided by ServiceNow to stay current on the technology.
• Presenting new product developments to key stakeholders.
• Perform standard system cloning from production to test environment.

Your required experience:

• Bachelor’s degree in Computer Science or another related field, specialized training; or equivalent professional experience
• ServiceNow Certified System Administrator
• Minimum of 3 years of proven administrative experience on the ServiceNow platform as the primary job function
• Expert-level knowledge of ServiceNow core architecture and primary application modules such as Request, Incident, Problem, Knowledge, Change, Service Catalog, Self Service Portal, CMDB
• Conceptual understanding of ITIL version 3

Skills

• Strong interpersonal skills, communication, leadership ability, teamwork, and positive attitude

• Attention to detail

• Ability to work under pressure and handle stress

• Works well within a team environment as well as individually

• Must have excellent organizational and coordination skills

• Must demonstrate sound analytical skills
• Ability to periodically travel, including to the US or Canada

Our highly competitive compensation package includes:

• Benefits starting Day 1
• On-the-job training and a
• A culture that strongly believes in promoting from within
• Medical
• Dental
• 401k with company matching & retirement contribution
• Life Insurance
• Disability Insurance
• Paid vacations and holidays

Safety is one of West Fraser’s core values and our employees can expect a challenging, stable work environment with career development opportunities.

Apply:

If you are ready to build your career in a company that thrives on growth, internal promotions, training, safe work environment, rewarding work, challenge, and opportunity, come build your career with us at West Fraser: www.westfraser.com/jobs

We thank all candidates for their interest; however, only those selected for an interview will be contacted. Please apply through our online application process. Be sure to attach your resume to your online profile as resumes will not be accepted at the site. No phone inquiries, please.

West Fraser is a growing, diversified wood products company with 47 facilities in North America and is the worlds’ largest softwood lumber producer. Our investments include a climate-controlled mill; modern, competitive manufacturing facilities; product innovation; and bioenergy. These investments are adding up to a bright future. Are you interested in working for a company that offers both a challenging work environment and a rewarding career path?

West Fraser believes inclusive, diverse teams build a more vibrant workforce, safer operations, and a stronger company overall. We strive to create workplaces and leadership teams that are reflective of the diverse communities we are a part of. We will not discriminate against any applicant for employment on the basis of race, gender, national origin, or any other protected legal characteristic.

West Fraser is an Equal Opportunity Employer M/F/V/D & Drug-Free Workplace (DFW)