West Coast Wound and Skin Care is looking to hire a qualified and experience Case Manager for our Intake/Scheduling Dept.

The Intake/Scheduler Case Manager is responsible for establishing a professional, cheerful, and supportive “first contact” for patients, providers and any other customers via phone or email. They are also responsible for performing case management services and tasks and maintaining patient/provider schedules all with a cheerful and professional attitude.

Essential Job Functions

• Respond to all calls, emails, and voicemails in a timely manner.
• Handle in-coming calls from patients, providers, families, caregivers and/or facilities.
• Follow up with any patients from the prior day to confirm scheduled visits.
• Informs the Intake Supervisor of any scheduling conflicts or difficulties.
• Daily use of multiple software’s such as Wound Expert, Appointment Plus, iSolved, spreadsheets etc.
• Manage inbox for daily in-coming referrals to submit to Nexus.
• Meet weekly with Intake Supervisor for updates and feedback.

Qualifications

• A minimum of 2 years of general case management and scheduling experience
• Excellent verbal and written communication skills
• Competent use of standard computer software programs
• Strong attention to detail

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Intake: 2 years (Required)

Work Location: In person