Position Summary

The Treatment Coordinator performs a variety of general front office tasks and duties which include ensuring the patient understands their treatment plan, the benefits of treatment, coordination of insurance benefits, assisting with financial arrangements and coordination of appointments. Treatment Coordinators manage patients full cycle from clinical diagnosis to treatment acceptance.

Essential duties/Responsibilities

• Prepare and present treatment plan and financial estimates to patients for all prescribed treatment.
• Assist patients with understanding how to maximize dental benefits
• Assist patients with financing options, insurance questions, and treatment concerns
• Conduct patient consultations and calculate fees for treatment based on various fee schedules
• Educate patients concerning treatment, procedures, insurance benefits, pre- and post-treatment responsibilities, etc.
• Schedule patient treatment appointments, reschedule patients that miss their appointment and call patients that have not completed treatment.
• Manage the Doctor and hygiene schedules to achieve production goals through efficient use of appointment time.
• Work with clinical team to effectively manage daily patient flow, providing communication and information to the appropriate individuals.
• Handle all treatment paperwork including consent forms, policy forms and exit paperwork.
• Effectively communicate and develop a strong working relationship with the Doctor and manager and promote teamwork through cooperative and professional behaviors
• Adhere to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient’s records.
• Monitor production and collection goals

Knowledge, skills, and abilities

• High School Diploma or equivalent (GED) required
• Basic knowledge with PC’s and Microsoft Office
• Strong written and verbal communication skills
• Strong interpersonal and relationship skills
• Ability to be organized and have excellent time management

What to prepare

• Printed resume

Preferred dress code

Business casual (dress pants/skirt, button down/blouse, optional tie)

What is a hiring event?

Think of it like a job fair, but for one company and more personal. Hiring events are a great way for employers to fill multiple roles quickly. Hiring is a human process, and they would like to meet you to see if you’re a fit!