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Service Advisor
$74k-104k (estimate)
Full Time | Retail 2 Months Ago
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West Bend Harley Davidson is Hiring a Service Advisor Near West, WI

West Bend Harley-Davidson

About us

The Windy City Motorcycle Company (WCMC) is a veteran-owned company that operates as more than just a motorcycle retailer. We are a team of riders, catering to other riders. As the largest motorcycle retailer in the industry, WCMC is setting the standard and shaping the future of motorcycle retail experience. Our teams are fueled by their passion for fulfilling dreams of riding two-wheeled, three-wheeled, and power sports vehicles, making each day at work an exciting new adventure. If you share our passion for motorcycles, then come join us by rolling on the throttle!

Pay: Base Commission

Job Summary

As a Service Advisor, you are the main point of contact for customers looking to get their bikes serviced at our dealership. You are the liaison between our customers and service technicians. 

Duties Include:

  • Ensure customer service by working with customers to determine their motorcycle issues/problems and develop ongoing relationships 
  • Inspect bikes to identify and verify service needs
  • Work closely with service technicians and explain pricing details of repairs with customers as needed
  • Sell additional services by pointing out service specials or additional work needed
  • Assign service jobs to technicians based on skill level and current resource utilization
  • Keep customers in the loop on their repairs and communicate when it is ready for pickup 

What we offer:

  • Pay plans with endless potential
  • Annual income increases
  • Flexibility
  • Opportunity for growth within the company
  • Generous employee discounts
  • Paid training and time off
  • Business casual dress code 
  • Health, dental, vision, and life insurance and savings accounts
  • 401k plan with a company match
  • A fun environment!

What we live by:

We welcome all to come as they are

We believe life is best lived on two wheels

We walk in the boots of those we serve

We find our strength in unity

We fight the good fight always

Windy City Motorcycle Company is an equal employment opportunity employer. We welcome all to come as they are!

Job Summary

JOB TYPE

Full Time

INDUSTRY

Retail

SALARY

$74k-104k (estimate)

POST DATE

04/29/2023

EXPIRATION DATE

05/18/2024

WEBSITE

westbendhd.com

HEADQUARTERS

WEST BEND, WI

SIZE

<25

FOUNDED

1946

CEO

JOHN JORDAN

REVENUE

<$5M

INDUSTRY

Retail

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About West Bend Harley Davidson

In 1946, Ervin Van Beek, working as a mechanic for his father at Van Beek Motor Co., a Chrysler/Plymouth dealership, signed on as a Harley-Davidson dealer. That first year's allocation was only three motorcycles and the sales and service were combined with the car dealership at the corner of 5th and Hickory in downtown West Bend. In 1967, Ervin needed some help, so he hired 17-year-old Jim Dricken, a high school junior, to work part-time as an apprentice mechanic. By 1969, Jim was working full-time. In August of 1980, Erving Van Beek retired and sold the company to Jim Dricken, age 30. In spri...ng of 1998, Jim and Sandy Dricken made a huge commitment and purchased an old bowling alley at 2910 W. Washington St. The building was torn apart, expanded and re-modeled to meet Harley's stringent specifications and opened for business the last two days of 1998. The Harley-Davidson businesses continued to grow and by then about 26 people were employed by West Bend Harley-Davidson and Hartford Harley-Davidson. The Buell line was added during 2001. In 2003, following the 100th Anniversary Celebration, a 7000 square foot addition was built at the West Bend store to provide more storage, parts and service area. Louie Lauters had dreamed of being a Harley Dealer for quite a few years and in August of 2004, Louie and partners John Jordan and Chuck Monroe bought both stores from Jim and Sandy Dricken and became the third keepers of the legacy of Harley-Davidson in West Bend. More
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