Job Description:

Position Description: Front Office Supervisor

Reports To: Health Center Operations Manager

Classification: Full-time/Exempt

Job Type: Full-time

Pay: $23-$26 DOE

Job Summary: The Front-Office Manager works closely with the Health Center Operations

Manager and is responsible for the supervision and management of front office staff to include

Front Desk Receptionist (s), Medical Schedulers, Medical Records and Referral Coordinator (s). This position is responsible for delivery of exceptional quality patient experiences.

Duties and Responsibilities

• Oversees and manages the day to day operational functions of the front desk and assumes responsibility for direct reporting personnel, front desk orientation of new front office staff and ongoing staff development training.

• Evaluates and manages front desk staff performance; coaches and develops employees to ensure employee productivity, quality of work, and alignment of goals with our mission, vision, and values.

• Collaborates with the Health Center Operations Manager to provide leadership, direction and support for all aspects of clinic activities to ensure accomplishment of its objectives.

• Collaborates with the Health Center Operations Manager to ensure patient objectives are being met and complaints are identified and resolved in a timely manner.

• Collaborates with Medical Scheduler Supervisor in creating and implementing Provider office and call schedules along with the Medical Director.

• Promote regular and ongoing opportunities for all staff to give feedback on front desk operations.

• Ensures that front office staff understand and implement Title X family planning services, Well Woman Health Check program, HRSA COVID-19 Program and sliding fee discount schedule requirements.

• Collaborates with Chief Financial Officer, Chief Operations Officer and Health Center

Operations Manager to ensure front office understands and is in compliance with all financial, billing and sliding fee policies and procedures.

• Maintains a knowledge base of HEDIS, Title X and WWHCP requirements and implementing clinical performance methods to improve HEDIS and Title X performance.

• Collaborates with Health Center Operations Manager by using patient, employee, and physician satisfaction tools to gauge satisfaction of service delivery and initiate change as needed, communicates patient complaints and satisfaction to the Risk Management and Quality Manager.

• Assists in grant (federal, state, and local) application processes.

• Participates in continuing education activities and professional development for professional growth, licensure and certification requirements.

• Splits time between both clinic sites to be present for both sites on a weekly basis.

• Performs other related tasks as required.

Required Education/Experience

• 3 years of experience in a medical office environment.

• Knowledgeable in a variety of skill sets related to front desk, including but not limited to the following areas: claims, patient eligibility, medical records and scheduling

• Knowledgeable of Medicaid and/or Medicare programs.

• Knowledgeable of CMS regulatory requirements

• Knowledgeable of NCQA, HRSA, HEDIS, Title X, WWHCP and CAHPS requirements.

• Demonstrated leadership and organizational skills.

• Must pass criminal background check, and be eligible for fingerprint clearance card.

• Must have CPR and BLS certification or be willing to acquire on the job.

• Bi-lingual in English/Spanish preferred.

Additional Qualifications

• Promotes and believes in Wesley Community Centers mission statement, “Together we empower positive change”.

• Ability to relate to the public regardless of ethnic, religious, gender identification, sexual orientation or economic status.

• Familiar with the local community and have knowledge of services and resources that are available.

• Competent in computer software such as spreadsheets, word processing and other programs that are necessary for performing the required tasks.