Service VIP Service to Sales Specialist

As a Service Department Auto Sales Specialist, your primary role is to engage with customers visiting our dealership for service-related needs and effectively guide them through the process of purchasing a new or used vehicle. You will be responsible for understanding the unique needs of service department customers and providing personalized assistance to help them find the perfect vehicle to meet their requirements.

Our Average pay range 75k-150k per year - but has potential to be much higher depending on skill level!*

We are looking for:

Self-motivated with a positive attitude

Good customer service skills and work ethic

Goal oriented and high energy

Basic computer skills and the ability to follow a process

Willingness to learn

In addition to competitive pay, we offer our full time associates the following Benefits:

• Major Medical Insurance, Dental and Vision Insurance
• Long and Short-Term disability
• Life Insurance
• Paid time off
• 401k with company participation
• Professional work environment, with job training and advancement opportunities

Key Responsibilities:

• Customer Engagement: Proactively engage with customers visiting the service department, building rapport, and understanding their vehicle ownership experience and needs.
• Needs Assessment: Conduct thorough needs assessments to determine the vehicle requirements of service department customers, considering factors such as budget, lifestyle, and preferences.
• Product Knowledge: Develop a comprehensive understanding of the dealership's vehicle inventory, including new and used models, features, and specifications, to effectively showcase vehicles that align with customers' needs and preferences.
• Vehicle Presentation: Present vehicles to service department customers in a compelling and informative manner, highlighting key features, benefits, and value propositions to facilitate informed purchasing decisions.
• Test Drives: Arrange test drives for customers interested in exploring specific vehicles, providing guidance and assistance throughout the test drive experience to showcase the vehicle's performance and capabilities.
• Financial Guidance: Assist customers in exploring financing options and understanding the purchasing process, providing guidance on financing terms, leasing options, and available incentives to help customers make informed financial decisions.
• Negotiation and Closing: Negotiate pricing and terms with customers to reach mutually beneficial agreements, leveraging effective sales techniques and strategies to facilitate successful vehicle sales transactions.
• Customer Follow-Up: Maintain regular communication with service department customers throughout the sales process, providing updates on vehicle availability, pricing promotions, and additional incentives to encourage continued engagement and facilitate timely decision-making.
• Customer Satisfaction: Ensure the highest level of customer satisfaction by delivering exceptional service and support throughout the vehicle purchasing process, addressing any questions or concerns promptly and professionally.
• Sales Documentation: Complete all necessary sales documentation accurately and efficiently, ensuring compliance with dealership policies and regulatory requirements.

Qualifications:

• Previous experience in automotive sales, with a proven track record of success in achieving sales targets and delivering outstanding customer service.
• Strong interpersonal and communication skills, with the ability to engage effectively with customers and build long-lasting relationships.
• Excellent product knowledge and understanding of automotive financing options, leasing terms, and purchasing processes.
• Results-oriented mindset with a focus on driving sales and exceeding customer expectations.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in computer systems and software applications used for inventory management, sales tracking, and customer relationship management.

Come learn more about what we offer at the ever-growing Morgan Auto Group family of car dealerships. It's a truly unique organization with endless career potential.

• See hiring manager for details

EOE