** Customer Experience Manager - Operations**

**Job Category****:** Sales **Requisition Number****:** CUSTO001249 Showing 1 location **Job Details**

**Description**

**Customer Experience Manager Operations**

**A Great Place to Work.**

As a Customer Experience Manager Operations at Werner Electric Supply, youll join a growing and innovative distributor of electrical products, services, and solutions that consistently ranks as one of the top electrical distributors nationwide. As an employee of Werner Electric Supply, were committed to improving you and our workplace. Youll receive training and development, recognition for your hard work and successes, and opportunities to volunteer so you can positively-impact our customers and community. You matter to us, and we strive to retain our employees by providing career options, strong benefits, and a competitive compensation package.

**Summary**: Develop, Implement, Sustain and Lead the standardization of branch operations to improve the customer experience while focusing on cost savings and productivity improvements for Werner Electric Supply.

**Minimum Requirements:**

* Bachelors Degree in related field preferred.

* 5 years of related experience required.

* Strong leadership skills and proven leadership experience required.

* Proficiency with Microsoft Office suite required.

**Essential Duties and Responsibilities:**

* Implement and monitor core support processes, procedures, and performance metrics with an eye always on the prize of delivering the best possible experience for our customers.

* Develop opportunities to offer operational and/or logistical services to customers

* Coordinate activities between the Customer Experience Team and the Branch Operations Team to ensure orders are processed and delivered according to customers realistic expectations.

* Assign duties and examine work for exactness, neatness, and conformance to policies and procedures.

* Know and implement Werner quality standards and make improvements when needed.

* Study and standardize procedures to improve efficiency of subordinates.

* Collaborate with the Continuous Improvement Leader to assure that the branches follow the organizations established best practices, policies, and procedures.

* Follow established OSHA guidelines and maintain a safe work environment.

* Develop, guide, and monitor the Branch Operations Teams. Monitor workload and make adjustments as needed.

* Other related duties as assigned.

**Company Overview**

Founded in 1948, Werner Electric Supply has grown from a small appliance store in downtown Neenah, WI into an award-winning employer and leading electrical distributor with 11 branch locations in Wisconsin and Upper-Michigan. Headquartered in Appleton, WI, we provide electrical, lighting, network, process, and inventory management solutions for a diverse group of industrial and construction customers. We are a growing, privately-held company with over 450 employees who uphold a family culture built around exceptional customer service. As a recent *New North Workplace Excellence Award* winner, were dedicated to the continuous improvement of our people, products, and services to ensure the long-term success of our employees and customers. Apply today and find out why were a Great Place to Work.

**Employee Benefits**

* Medical and Dental Insurance

* Short & Long-Term Disability Insurance

* Life and AD&D Insurance

* 401(k) Retirement Plan with company match

* Paid holidays, vacation, personal, and sick days

* Pet Insurance

* Identity Theft Protection

* Accident Insurance & Critical Illness Coverage

* Tuition Reimbursement

* Annual bonuses and merit increases based on performance

* Employee Assistance Program (EAP)

* Wellness Programs

* Career Development & Leadership Training

**Werner Electric Supply is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.**

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)