Position Summary

• Ensure all guests are greeted and receive a positive and memorable experience.
• Perform customer service duties to include curbside wine pick up duties including carry out, delivering and packing wine purchases.
• Carry out purchases to customer vehicles
  Support special events and hospitality functions
  Replenish wine and merchandise stock
• Clean and straighten up the retail area to ensure a clean and neat appearance is maintained.
• Work on special projects as directed.

Roles and Responsibilities

Wine Inventory

• Stock wine in wine room and tasting room by vintage and varietal following room specific policies
• Rotate stock in wine room
• Maintain a neat, clean and orderly wine room

Supply Room

• Stock shipper boxes
• Change linen bag
• Keep supplies organized (bags, boxes, gift packs, 6 pack carriers)

Other duties

• Assist with shipping orders and labeling
• Assist with arranging and maintaining tasting room displays
• Work tasting room special events and assist with set up and tear down
• Ensure tasting room areas are neat, clean and orderly, including but not limited to the patio, tasting room, kitchen and public restrooms
• Restock 6 pack carriers and cases in tasting room
• Refill water
• Understands and assists with maintaining storage safety procedures
• Assist with TR janitorial needs when necessary
• Follow all safety protocols 
• Fully understand and follow our Mission Statement and Operating Values

Physical Qualifications

• Requires the ability to stand and walk for potentially long periods of time throughout the workday.
• Must be able to lift 50 lbs.
• Forklift experience preferred.
• Manual dexterity and vision sufficient to operate a computer/i-pad for potentially long periods of time without experiencing abnormal hand, wrist or eye strain.
• Hearing sufficient to understand conversations, both in person and on the telephone
• Must have coordination sufficient to operate various office machines, including but not limited to fax machines, calculators, telephones, computer’s, and scanners

Skills/Qualifications

• Organized and efficient with ability and willingness to multitask
• Display a professional demeanor including a neat and clean appearance
• Strong communication skills to deliver outstanding guest experiences and to work cross functionally with other department team members.
• Safety-minded
• High quality standards for hospitality and service
• Must be available to work a minimum of three shifts per week, including weekends and some holidays