**WellStreet Urgent Care**

**Patient Service Representative - Hickory Flat**

**Woodstock, GA - Full Time**

Company Profile With our unique approach to patient-focused service and commitment to high-quality care, WellStreet is redefining the urgent care experience.

Our mission is to set the new standard for patient service excellence in urgent care, becoming the provider and employer of choice in the communities we serve

. WellStreet professionals have a passion for delivering uncompromising care - one patient at a time. We delight our patients, communities and fellow team members through consistent delivery of our core values and transform our roles from jobs into WellStreet professionals have a passion for delivering uncompromising care - one patient at a time

Patient Service Representative Job Description

The Patient Service Representative is the first point of contact between the patient and clinical staff. The front office position plays a vital role of ensuring & exceeding the expectations of the patient with the WellStreet experience.

Responsibilities Greet patients and provide instructions to all visitors in a polite and professional manner Maintain the readiness of the WellStreet Urgent Care & OccMed reception area Perform clerical tasks and adhere to established policies and procedures Determine and collect each patients financial responsibility Analyze health insurance benefits, verify insurance eligibility and relay relevant information regarding payment policies and billing/collection processes Assist the practice manager and other staff as required Provide overall support for Physicians and office operations Understand and enforce standard healthcare regulatory requirements Collect and maintain all patient and business documents while maintaining confidentiality Perform office procedures including all general administrative duties Document Electronic Medical Record (EMR) all medical interventions Assure HIPAA and OSHA compliance Responsible for traveling to any WellStreet location to support the staff Minimum Qualifications High school diploma or equivalent. Must have at least one year experience in a medical office or emergency room setting. Urgent care experience preferred, but not required. Ability to work nights, weekends and holidays. Experience with insurance eligibility and co-pay determination. Certification & experience as a medical assistant a plus, but not required.

Required Skills Excellent customer service skills Well organized and able to function in a fast paced high volume environment Basic knowledge of clinical procedures, medical anatomy, and physiology Documentation skills and attention to detail Effective communication and interaction with employers, patients, providers and other colleagues Ability to use tack and diplomacy appropriate to situation. Must have working knowledge of ICD-10 CPT Ability to work with staff members at all levels of the organization in a cooperative, teamoriented manner Must be able to be mobile and work various positions (standing, sitting, bending, walking) for extended periods of time Maintain, safe, secure, and healthy work environment Ability to participate in initial and ongoing training as required Conduct business in a service-oriented manner that is attentive, cooperative, sensitive, respectful, and kind dealing with patients, visitors, the public and all colleagues Energetic team player WellStreet Urgent Care is committed to providing the highest quality patient and customer care. In addition to the above requirements, WellStreet is looking for team members with the following qualities: A positive attitude toward patients, families, and coworkers. Willingness at all times to go the extra mile to create an outstanding experience for customers and to train and lead the center team to do the same. A desire to work in concert with others in a upbeat and supportive atmosphere while reinforcing the WellStreet mission to provide uncompromising service. A compelling desires to serve others, improve your communitys health, and have fun every day