**WellStreet Urgent Care**

**Patient Service Representative - Front Desk**

**Piedmont - Smyrna, GA - Full Time**

**Job Description**

The Patient Service Representative is the first point of contact between the patient and clinical staff. The front office position plays a vital role of ensuring & exceeding the expectations of the patient with the WellStreet experience.

**Responsibilities**

* Greet patients and provide instructions to all visitors in a polite and professional manner

* Maintain the readiness of the WellStreet Urgent Care & OccMed reception area

* Perform clerical tasks and adhere to established policies and procedures

* Determine and collect each patients financial responsibility

* Analyze health insurance benefits, verify insurance eligibility and relay relevant information regarding payment policies and billing/collection processes

* Assist the practice manager and other staff as required

* Provide overall support for Physicians and office operations

* Perform triage and obtain vital signs

* Obtain and document patient history

* Understand and enforce standard healthcare regulatory requirements

* Collect and maintain all patient and business documents while maintaining confidentiality

* Perform office procedures including all general administrative duties

* Document Electronic Medical Record (EMR) all medical interventions

* Assure HIPAA and OSHA compliance

* Responsible for traveling to any WellStreet location to support the staff

**Minimum Qualifications**

High school diploma or equivalent. Must have at least one year experience in a medical office or emergency room setting. Urgent care experience preferred, but not required. Ability to work nights, weekends and holidays. Experience with insurance eligibility and co-pay determination. Certification & experience as a medical assistant a plus, but not required.

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