**WellStreet Urgent Care**

**Clinical Service Representative - Medical Assistant**

**Piedmont - Smyrna, GA - Full Time**

(MA, LPN, EMT, X-Ray, Paramedic)

**Job Description**

The Clinical Service Representative (CSR) is a key member who works in conjunction with physicians, mid-level practitioners, office and clinical staff to provide patient care management, administrative functions, and routine clinical procedures in WellStreet's fast paced, high-energy clinical office environment.

Please note that we are a COVID-19 testing location.

**Minimum Qualifications**

* **Must be available 5 out of 7 days a week**

* **Must be available for 13 hour shifts from 7am-8pm**

* **Rotate weekends and holidays**

* Must be certified having successfully completed an MA, LPN, EMT, RN or X-Ray Tech program from an accredited school

* Minimum of 1 year experience working in a healthcare setting (preferably urgent care or emergency room)

* Must be proficient in venipuncture and injections

* Must be well organized and able to multi-task seeing multiple patients at once in a fast-paced high-volume environment

* Knowledge of clinical procedures, medical anatomy and physiology

* Documentation skills and attention to detail

* Must have a working knowledge of ICD-9 and CPT codes

* Effective communication and interaction with employers, patients, providers and other colleagues. Ability to use tack and diplomacy appropriate to situation

* Ability to work with staff members at all levels of the organization in a cooperative, team-oriented manner

* Must be able to be mobile and work various positions (standing, sitting, bending, walking) for extended periods of time

* Maintain safe, secure, and healthy work environment

* Ability to participate in initial and ongoing training as required

* Conduct business in a service-oriented manner that is attentive, cooperative, sensitive, respectful and kind with dealing with patients, visitors, the public and all colleagues

* Excellent customer service skills

* Energetic team player

* Bilingual preferred

* Responsible for traveling to all locations

* Occupational Medicine Experience

**Responsibilities**

* Prepare patients for and assist with examination or treatments

* Perform triage and obtain vital signs

* Obtain and document patient history

* Operate office medical equipment

* Train & work in the Occupational Medicine Clinic, using current EMR system & abiding by the systems & protocols set forth by WellStreet

* Understand and enforce standard health care regulatory requirements

* Collect and maintain all patient and business documents while maintaining confidentiality

* Responsible for quality assurance program for compliance with CLIA waived laboratory and patient result trackers.

* Perform office procedures including all general administrative duties

* Document Electronic Medical Record (EMR) all medical interventions

Assure HIPAA and OSHA compliance

* Routine Clinical Procedures

Administer medications and non-intravenous injections (intramuscular, subcutaneous & intradermal)

Perform aseptic procedures

Collect routine laboratory specimens including phlebotomy, urinalysis and oral swabs

Perform basic laboratory procedures

Ability to start an IV, placing a catheter, & splinting a plus

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