General Summary

Responsible for managing the flow of admissions/discharges/transfers. Bridges executive planning and operational implementation of care by supervising and coordinating activities of Patient Services personnel in the absence of Patient Services managers. Additionally supports the staff, clinical managers, and nurse manager in the staffing, scheduling, etc. processes of human resource allocations.- Provides overall house supervision on all shifts, weekends and holidays which includes frequent rounding, management of staffing, overseeing overall implementation of patient care.- Functions as in-house administration on off shifts, weekends and holidays.- Coordinates, communicates and provides resources as needed for inter- and intradepartmental relationships and for the efficient and effective operation of the hospital.- Accomplishes all of the above in a safe and efficient manner per hospital policy.

Essential Functions:

• Demonstrates service excellence and patient and family centered care by showing respect, honesty, fairness and a positive attitude toward all customers
• Maintains confidentiality.
• Demonstrates dependability, to include attendance and punctuality.
• Is accountable - takes initiative and ownership of issues.
• Displays a professional demeanor. Represents hospital in a positive way. Has a compassionate working relationship with patients and families.
• Assumes personal responsibility for 2-way communication. Communicates and listens effectively with patients, families, coworkers, other departments, physicians/providers and community.
• Supports coworkers, initiatives and a patient and family centered philosophy; pitches in; does own part and helps others.
• Works to continuously improve work environment/processes (Performance Improvement). Demonstrates a patient and family centered focus when considering/developing improvement solutions.
• Represents willingness/enthusiasm to create, embrace and facilitate change.
• Develops self and others; supports a learning environment; leads by example. Encourages patients and families to give feedback and suggestions for improvement.
• Develops working relationships critical to the organization including patients, families, coworkers, other departments, physicians/providers and community.
• Encourages others by providing recognition and support.
• Improves employee and organization's performance by removing roadblocks and empowering staff to take ownership and to be self-directed
• Ensures that a performance improvement plan and/or disciplinary action is initiated where needed to assist employees to achieve performance standards.
• Thinks critically; utilizes sound judgment; promptly reports potential risks.
• Maintains state of art knowledge of area of specialty, healthcare trends and practice, and populations served.
• Maintains a level of computer literacy appropriate to their role.
• Meets and maintains current all unit specific and organizational skills/competencies, certifications/licensures, as required.
• Completes hospital-required reviews, e.g. HIPAA, safety, health screening, care concerns, and others as assigned.
• Adheres to National Patient Safety Goals.
• Completes required reports (e.g. PI Dash Boards, benchmarks, etc.) on time.
• Insures that 100% of all employees have current licenses, completed yearly health checks, CPR, orientation or re-orientation, where applicable.
• Completes 100% of employee evaluations on time, in a thoughtful and constructive manner. For non-bargaining employees, follows established guidelines for recommended increases.
• Displays ability and skill in budget development, monitoring, and remaining within budgetary limits. Flexes costs downward when necessary, especially when scheduling and monitoring hours worked.
• Evaluates operations from a workflow perspective and responds appropriately, redesigns per customer needs and competitive benchmarks.
• Utilizes appropriate mechanisms to solve problems and resolve conflict. Directs staff to do same.
• Serves on Patient Services committees and/or task forces as requested and actively participates.
• Utilizes effective therapeutic communication skills.
• Participates in nursing policy formulation and decision-making. Recommends changes in administrative policies to carry out objectives of Patient Services more effectively.
• Coordinates and schedules emergency surgeries, organ/tissue donation, autopsies, and coroner's cases.
• Rounds in all nursing areas, making observation in each unit, determining problem areas/issues and following up to resolve.
• Completes taped report in a succinct and informative manner following guidelines.
• Provides input/feedback, collaboration and recommendations to Director/Manager for staff evaluations, corrective action plans, and absenteeism and hiring and firing of employees.
• Submits annual goals/objectives to Director of Patient Services.
• Participates in admission, discharge and transfer of patient to coordinate patient placement and requirements with available direct care resources and level of care need.
• Provides direction and support during fluctuating workload issues and/or emergency situations.
• Keeps department and/or Vice President/Director updated regarding unit/personnel/patient activities.
• Works with staff to improve ownership of their practice, process and performance.
• Responds appropriately to emergency situations.
• Fosters a practice environment that support

Required for All Jobs:

• Performs other related duties as identified.
• WellSpan Health has adopted and implemented a compliance program to support WellSpan's values and standards for professionalism, integrity, and ethics. Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program.
• WellSpan Health has adopted and implemented a privacy program to safeguard the patient information and the business and operational information of the organization. Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Physical Demands:

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Frequently
• Reaching - Rarely
• Talking - Frequently
• Hearing - Frequently
• Repetitive Motions - Occasionally
• Eye/Hand/Foot Coordination - Occasionally

Qualifications
Minimum Education:

• Diploma Program Nursing Required
• Bachelors Degree Nursing (BSN) Preferred

Work Experience:

• Less than 1 year Applying customer service behaviors and communication skills. Required
• 5 years Nursing Preferred
• Less than 1 year Management and Leadership Preferred

Licenses:

• Licensed Registered Nurse Upon Hire Required or
• Registered Nurse Multi State License Upon Hire Required
• Advanced Cardiac Life Support Upon Hire Preferred

Courses and Training:

• Ongoing continuing education, particularly in area of expertise and leadership. Upon Hire Required

Knowledge, Skills, and Abilities:

• Core Values: Integrity, Compassion, Excellence, Service
• Annual Health Screening with Infection Control and Blood Borne Pathogens Education
• Safety Awareness: Hospital Fire, Safety, and Disaster Procedures
• Confidentiality: Maintains Employee and Patient Confidentiality.
• Attendance: Regular attendance is an essential function of the position