At Wells Fargo, we are looking for talented people who will put our clients at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Experience Design at Wells Fargo

Our Vision: Bring more joy to people’s digital relationship with their money.

Our Mission: We design experiences with joy at their core to build brand love, trust and loyalty.

As part of the Experience design team at Wells Fargo, you will be fueled by exceptional thought leadership, subject matter experts and world class talent. 

About this role:

At Wells Fargo Advisors, you won’t be a cog in a machine, you’ll help drive innovation by collaborating with a dedicated team who builds user experiences and digital products for millions of clients.

The Strategy, Digital and Innovation (SDI) team forges the strategic direction of Wells Fargo, provides and manages our digital foundation and common capabilities, and transforms our business models to meet evolving customer needs and grow the company. The investments we are making will help the company create innovative digital banking experiences, and make it easier for customers to achieve their financial goals.

We’re looking for more than a writer. We’re seeking a creative client advocate with a keen eye for detail and a deep understanding of the ways copy helps clients achieve their objectives. Ideal candidates are not only amazing writers, but also creative collaborators, analytical thinkers, zealous self-starters, and detail-oriented editors who work well in complex environments.

As part of Wells Fargo Experience Design, the Senior Content Designer will contribute to a wide range of projects; from helping to shape brand new digital tools to optimizing existing pages, flows and widgets. We’re looking for someone who collaborates with product owners and designers to create engaging, clear, concise yet conversational copy that makes digital investing simpler.

In this role, you will:

• Contribute text content for UI applications like white labeling, B2C email campaigns and more.

• Demonstrate a clear understanding of user-flow in web/app design.

• Craft and hone language across a variety of contexts from UI components, to conversational building blocks, to editorial/help content in mobile apps and other digital contexts

• Elevate and promote design guidelines, best practices and standards

• Collaborate deeply with research, analytics, accessibility, legal, compliance, development and other partners to optimize design solutions.

• In this role, this Content Designer will create solutions that are compliant and accessible for all clients.

• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals

• Independently resolve moderately complex issues and collaborate with team to meet design deliverable expectations while leveraging solid understanding of Content Design/writing policies, procedures and/or compliance requirements

• Collaborate and consult with Content Design peers, colleagues and managers to resolve issues and achieve goals; may lead projects, teams or serve as a mentor for lower level staff.

Required Qualifications:

• 4 years of technical writing or UX copywriting experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Deep experience writing across different digital platforms (desktop, mobile Web, and app)

• Experience writing for responsive experiences with a mobile-first cross platform mindset

• Diverse professional background and industry experience beyond Financial Services

• Exhibits positive energy and leadership, as well as a willingness to work outside of a typical content role to deliver holistic solutions to customer problems

• Ability to break down complex topics into concise customer-friendly content

• Meticulous attention to detail and great organizational skills

• Experience working cross-team and managing input from multiple stakeholders

• A motivated, self-starter who can juggle multiple projects at once

• Ability to consider (and help solve) user problems creatively and critically

• Understand how to prepare content for accessibility (ADA) and search engine optimization (SEO)

• Comfortable working with both remote and in person teammates and in an Agile environment

• A storyteller who draws users into our brand by weaving together a narrative that engages, and then re-engages, audiences along multiple touchpoints

• (Someone who possesses) a deep empathy to understand our audience(s), their needs and how to earn their attention and keep it

• A ruthless editor who’s willing to cut anything that doesn’t add value

• Experience using content strategy and information architecture methodologies to optimize content

• Bonus points for having created content for testing methodologies (user testing, A/B or multivariate)

Range NYC, New York and San Francisco, CA:

$100,800-179,200.

Pay Range

Benefits

Wells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial future. Visit Benefits - Wells Fargo Careers for an overview of the following benefit plans and programs offered to employees.

• 401(k) Plan
• Paid Time Off
• Parental Leave
• Critical Caregiving Leave
• Discounts and Savings
• Health Benefits
• Commuter Benefits
• Tuition Reimbursement
• Scholarships for dependent children
• Adoption Reimbursement

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.