At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

About this role:

The Wells Fargo Digital Design Innovation team creates Commercial Banking (CB) and Corporate & Investment Banking (CIB) experiences that allow our customers to manage their company’s relationship with Wells Fargo confidently and securely and support their business operations. We work closely with Product and Technology partners to ensure our vision and designs are outcome-oriented and customer-centric with a keen focus on delivering value to our customers and for our business. Our team works hard, works together, and is relentless in making sure the voice of our customers is with us every step of the way.

The Digital Design Innovation’s Accessible User Experience (AUX) team is an inclusive group of accessibility Subject Matter Experts (SMEs) and advocates for disabled people with a mission to ensure all individuals can access and benefit from Wells Fargo’s Commercial and Corporate & Investment Banking products and services. Our vision is: 

• To adopt and incorporate internally recognized accessibility standards and best practices into the creation and maintenance of our applications 

• To strive to be a leader in inclusive design, accessibility compliance, and related technologies throughout Wells Fargo and the financial sector 

• To embrace the diversity of our staff and customers while recognizing disabled people are an integral part of our society 

As a Senior Accessible UX Specialist you will apply your understanding of end-to-end customer needs through consultation and instruction to help peers and partners design and develop accessible and inclusive solutions that serve our customers throughout their digital journey. This role requires deep knowledge of WCAG standards for digital applications and demonstrable expertise in annotating design wireframes with accessibility specifications. A successful candidate will have experience and perspective to influence and prioritize accessibility needs to ensure compliance and support our design foundations to improve digital experiences for all users. A successful candidate will also be passionate about developing and refining processes to achieve accessible digital solutions. The role also requires a sense of urgency, passion for results, and personal accountability for achievement. 

In this role, you will:

• Ensure that solutions for accessibility contribute to a positive user experience for all users, including evaluation of tools that support accessibility validation 

• Act as a subject matter expert on digital accessibility, including Web Content Accessibility Guidelines (WCAG) 

• Act as an internal consultant within Business/Product, Design, and Technology groups to ensure compliance with digital accessibility guidelines, standards, and regulations 

• Promote accessibility within the organization – be an advocate for considering accessibility as a vital part of the customer experience 

• Perform tasks to ensure delivery of accessible design and markup

• Visually conduct accessibility reviews of design assets provided by product and content designers 

• Contribute critical accessibility instruction to design deliverables and user stories, including guidance for use of ARIA and HTML markup 

• Perform spot testing or heuristic reviews of coded deliverables, as needed 

• Educate and inform project teams of end-to-end processes 

• Contribute to accessibility training of others

• Lead and present training sessions to internal and external audiences

• Plan and perform occasional web accessibility testing with assistive technologies such as JAWS, NVDA, VoiceOver, and ZoomText, with the understanding of their interactions with multiple browsers and platform combinations. (Note: A separate Accessibility QA team performs the majority of accessibility testing and auditing.)

• Work as an advisor to experienced leadership to develop or influence a team to understand how people use and access Wells Fargo technology

• Independently resolve moderately complex issues and lead team to meet functional area, project, or process deliverables while leveraging solid understanding of the Accessible User Experience policies, procedures and/or compliance requirements

• Collaborate and consult with peers, colleagues and mid-level managers to resolve Accessible User Experience issues and achieve goals; may lead projects, teams or serve as a mentor for lower level staff

Required Qualifications:

• 4 years of Graphic or Website Design experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Strong knowledge of WCAG 2.x 

• Expert hands-on experience on using at least one assistive technology, like JAWS, NVDA, Mac VoiceOver, iOS VoiceOver, Android Talkback, High Contrast Mode & magnification settings, keyboard-only, ZoomText, Dragon Naturally Speaking to evaluate accessibility compliance of digital platforms and content 

• Experience consulting on accessible design and/or code and/or digital content (more than just having had worked on one project) 

• Ability to interpret wireframes and provide feedback from an accessibility perspective regarding interactions, design and content choices, and user flow 

• Ability to closely collaborate with design, content, technology, and business teams to solve for complex issues, negotiating for the most accessible design given existing constraints 

• AUX consultation experience across all phases of product development: planning, integration, implementation, scalability, and problem definition 

• Proven ability to identify creative approaches to accessibility challenges and problems 

• Experience in Agile, Waterfall, JIRA, and Confluence 

• Experience working with a design system and corresponding code library 

• Excellent verbal, written, and interpersonal communication skills 

• Financial services industry experience 

• Ability to operate effectively in a geographically dispersed organization 

• Strong organizational, multi-tasking, and prioritizing skills 

• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities 

• Ability to negotiate, influence, and collaborate to build successful relationships 

• Ability to exercise independent judgment and creative problem-solving techniques 

• International Association of Accessibility Professionals (IAAP) Certified 

Job Expectations:

• This position is not eligible for Visa sponsorship which includes immediate transfer of H1-B, TN or E-3 Visas as well as future sponsorship of individuals currently completing curriculum or training on OPT or F-1 Visas.

• This position is a hybrid work model and will not be a telecommute position. Candidates must be willing to work in a Wells Fargo office location approximately 3 days a week.

• Willingness to work on-site at one of the stated locations on the job posting.

Posting Locations:

• 301 S Tryon St, Charlotte, NC 28282

• 333 Market St, San Francisco, CA 94105

• 150 E 42nd St, New York, NY 10017

Pay Range:

• Charlotte, NC: $73,100 - $129,900

• San Francisco, CA: $87,700 - $155,900

• New York, NY: $87,700 - $155,900

Wells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial future. Visit Benefits - Wells Fargo Careers for an overview of the following benefit plans and programs offered to employees.

• 401(k) Plan

• Paid Time Off

• Parental Leave

• Critical Caregiving Leave

• Discounts and Savings 

• Health Benefits

• Commuter Benefits

• Tuition Reimbursement

• Scholarships for dependent children

• Adoption Reimbursement

Pay Range

Benefits

Wells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial future. Visit Benefits - Wells Fargo Careers for an overview of the following benefit plans and programs offered to employees.

• 401(k) Plan
• Paid Time Off
• Parental Leave
• Critical Caregiving Leave
• Discounts and Savings
• Health Benefits
• Commuter Benefits
• Tuition Reimbursement
• Scholarships for dependent children
• Adoption Reimbursement

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.