About this role:

Wells Fargo is seeking an Operations Associate Manager within the Enterprise Complaints and Remediations (ECR) organization.

In this role, you will:

• Supervise a team of Operation Specialists responsible for moderately complex transactional and operational tasks such as processing servicing related tasks, identifying problems, improving service levels and develop metric to measure growth and performance

• Ensure timely completion, quality and compliance within the operation area

• Work independently on moderately complex issues and projects

• Identify opportunities for process improvement and risk control development and escalates issues to senior management

• Provide training, performance, evaluation and coaching of less experienced team

• Make daily supervisory decisions and resolve moderately complex business issues related to team supervision, work allocation and daily operational tasks under direction of Operations management

• Leverage interpretation of policies, procedures, and compliance requirements

• Collaborate and influence all levels of professionals including senior managers

• Lead team to achieve objectives

• Manage allocation of people and financial resources for Operations

• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 2 years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 1 years of leadership experience

Desired Qualifications:

• 1 year of Supervisory or Management experience in a financial operations environment

• 1 year of banking or financial operations experience

• 1 years’ experience leading, training, and providing feedback to staff and corresponding managers

• 1 years’ experience influencing, partnering, and negotiating with senior business leaders to accomplish business goals

• Experience leading a fast paced, demanding, and deadline driven production environment

• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities

• Strong, clear, and concise written and oral communication skills

• Knowledge and understanding of SharePoint

• Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills preferred

• JIRA experience/Agile experience preferred

Job Expectations:

• This position offers a hybrid work schedule.

Location:

7711 Plantation Rd ROANOKE, VA 24019

Required location listed above.

Relocation assistance is not available for this position.

This position is not eligible for Visa Sponsorship

Job posting may come down early due to volume of applicants.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.