About this role:

Wells Fargo is seeking a Senior Lead Business Execution Consultant to join the Third Party Risk Management team within Consumer Lending Merchant Services. This Vendor Manager will manage an assigned portfolio of vendors (Third Party Service Providers) acting as the primary interface back to Merchant Services and Enterprise Lines of Business. The Vendor Manager partners with leadership and functional teams to assist in aligning vendor strategies, identifying, tracking and driving vendor relationship management needs and concerns, and is a support resource into the external vendor community by advocating business interests on behalf of the Enterprise as well as being the conduit to provide vendor information back to Merchant Services and additional partner groups. This is a highly visible position with a broad sphere of influence across the enterprise. Learn more about the career areas and business divisions at wellsfargojobs.com.

In this role, you will:

• Ensure compliance with the enterprise Third Party Service Provider policy program

• Develop holistic vendor risk profile analysis across assigned vendor base

• Develop comprehensive analysis reporting and oversight strategy for assigned vendor portfolio

• Drive relationship management responsibilities across vendors

• Own the end-to-end vendor lifecycle management; new vendor on-boarding through termination

• Develop centralized relationship management strategies for escalation and issues tracking

• Manage internal and external expectations for the successful delivery of services

• Develop appropriate governance framework across financial, operational, and risk areas

• Lead, manage, and facilitate performance management reviews for all assigned vendors

• Align internal KPI metrics and expectations against vendor performance metrics (SLA’s / SLO’s)

• Develop comprehensive analysis and reporting assessing vendor performance capabilities

• Collaborate with various levels of management including Senior and Executive Management

Required Qualifications, US:

• 7 years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 5 years of vendor management experience including hardware, software, or professional services

• 7 years of third-party risk management experience

• 3 years of Merchant Services or transferrable Financial Services Experience

• Experience working and influencing successfully within a matrix environment and build effective business partnerships with all levels of an organization

• Demonstrated ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment

• Knowledge and understanding of project management principles: coordinating, planning, and executing through all phases

• Relationship Management Experience

• Data collection, analysis, and reporting experience

• Experience identifying risk factors and ensuring enactment of appropriate controls

• Strong analytical skills with high attention to detail and accuracy

• Excellent verbal, written, and interpersonal communication skills

Job Expectations:

• Willingness to work on-site at stated location on the job opening

• This position offers a hybrid work schedule

• Ability to travel up to 5% of time

• This position is not eligible for Visa sponsorship

Posting Locations:

• 1525 W W T Harris Blvd, Charlotte, NC 28262 

• 550 S Tryon, Charlotte, NC 28202

• 800 S Jordan Creek Parkway, West Des Moines, IA 50266

• 250 E John Carpenter Fwy, Irving, TX 75062

Required location(s) listed above. Relocation assistance is not available for this position.

The Vendor Manager role manages an assigned portfolio of vendors (Third Party Service Providers) acting as the primary interface with the Third Party Risk Program and the Merchant Services (MS) line of business's. The Vendor Manager partners with MS leadership and functional teams to assist in aligning vendor strategies, identifying, tracking and driving vendor relationship management needs and concerns, and is a support resource into the external vendor community by advocating business interests on behalf of the Enterprise as well as being the conduit to provide vendor information back to MS and additional partner groups.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.