About this role:

The Relationship Management Leader (also known as a Merchant Services Sales Manager) is responsible for leading a team of relationship managers and sales team members nationwide. Responsibilities will primarily be managing a strategic and growth account portfolio of existing clients across multiple industry verticals. This leader is in a customer-facing role, managing relationships and requires regular in person customer visits. They will work extensively in collaboration with senior leaders in Commercial & Corporate Relationship Management and Sales for Merchant Services during a time of full transformation. Responsibilities will be centered around building teams, establishing objectives, analyzing large amounts of data while developing and influencing strategy, project management, delivering executive level communication and presentations around the transformation and current state of the business. Experience critical for success will include an understanding of Merchant Services, preferably in a sales or customer focus role, demonstrated leadership of building and developing a team in a geographically dispersed environment and an ability to provide appropriate support to field Relationship Managers in a highly deadline driven, solution-oriented environment to further drive strategic opportunities, retaining and growing existing client relationships.

In this role, you will:

• Lead and develop Merchant Services Sales and Relationship Management team while engaging stakeholders and internal partners.

• Identify opportunities for process improvement and risk control development in complex functions.

• Collaborate and consult with peers, colleagues, managers, and executives as well as interact directly with external customers.

• Consult with members of the Business Execution team and team leaders to drive strategic initiatives.

• Manage allocation of people and financial resources.

• Mentor and guide talent development of direct reports and assist in hiring talent.

• Review strategic approaches and effectiveness of support function and business performance.

• Perform assessments through fact finding and data, requiring creative approaches to solving complex issues and develop appropriate solutions or recommendations.

• Make decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans.

• Supervise transactional tasks and processes to ensure timely completion, quality, and compliance.

• Leverage interpretation of policies, procedures, and compliance requirements.

Required Qualifications, US:

• 4 years of Merchant Services Sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

• 2 years of leadership experience

Desired Qualifications:

• Demonstrated ability to lead, influence, partner, and negotiate within a matrixed environment to gain commitment to accomplish business goals.

• 4 years of merchant/payments processing experience.

• 4 years of sales experience.

• 4 years plus of coaching and managing large diverse team.

• 4 years of strategic planning and development experience.

• Ability to motivate a team and lead strategic initiatives, collaborating across a large organization and multi-tasking as required.

• Ability to identify and present enhancements to meet business objectives and/or processes/operational enhancements.

• Strong analytical skills including strategically analyzing data and diagnosing opportunities/interventions.

• Ability to translate and present complex data in a manner that educates, enhances understanding and influence decisions.

• Advanced problem solving and solutioning skills.

• Advanced relationship management skills with clients, managers, and peers.

Posting Locations:

• Candidate must reside within a reasonable commute to a location listed in the posting.

• Relocation assistance is not available for this position.

Job Expectations:

• This position is not eligible for a visa sponsorship.

• Candidate must reside within a reasonable commute to a location listed in the posting.

• Must be able to work a hybrid work schedule.

• Relocation assistance is not available for this position.

• The ability to travel up to 40%

Salary range is determined by location of the job. May be considered for a discretionary bonus, Restricted Share Rights, or other long – term incentive awards.

Pay Range

Benefits

Wells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial future. Visit Benefits - Wells Fargo Careers for an overview of the following benefit plans and programs offered to employees.

• 401(k) Plan
• Paid Time Off
• Parental Leave
• Critical Caregiving Leave
• Discounts and Savings
• Health Benefits
• Commuter Benefits
• Tuition Reimbursement
• Scholarships for dependent children
• Adoption Reimbursement

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.