About this role:

Wells Fargo is seeking a Lead Design Strategist as part of Strategy, Digital and Innovation. In this role, we’re looking for someone with pi—shaped competencies you come with depth in strategic design and another area like Behavioral Science, speculative design, research, or user experience. The depth of these areas is complemented by a broad toolkit that shines as you inspire and enable great design, and thrive within a new, growing multidisciplinary team of collaborators. Design Strategists in partnership with a diverse team of collaborators care for the following:
- Design Sprint facilitation where we impart new ways of working to various internal teams while designing new business visions, solutions, and roadmaps
- Innovation Incubation, where we identify and enable deep understanding of opportunity areas, design related concepts and turn those ideas into products and services that are delivered in market.

In this role, you will:

• Analyze and synthesize data from a myriad of sources to quickly identify and convey user insights that guide strategy and product definition

• Scope, plan and execute discovery and evaluative design research and translate research into strategic insights

• Partner with Product Designers to evolve ideas into tangible concepts and product designs

• Create visual artifacts that reflect insights and convey ideas that inspire new thinking

• Design and facilitate design strategy workshops

• Plan and lead others through analysis and synthesis activities

• Design and deliver learning content and experiences akin to learn, practice, apply

• Help leaders see the connection between research, customer insights and design solutions from ideation to execution

Success in this role requires being a self-starter with a curious pioneering spirit inclined to continuous discovery and experimentation, comfortable with ambiguity, a strong ability to execute in a fast-paced environment while balancing multiple priorities, strong systems thinking and analytics thinking skills, the ability to present complex topics in a simple and compelling manner.
You’ve had rich experiences, titles you may have had include, Design Strategist, Behavioral Scientist, Design Sprint Leader, Innovation Designer, Innovation Facilitation, Innovation Consultant, Innovation Strategist, Business Designer, Service Designer, Experience Designer, Design Researcher, Customer Experience Specialist, Product Designer and Strategist, or UI Designer and Strategist.

Required Qualifications, US:

• 5 years of Website or Application Design experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 5 years’ experience leading discovery and evaluative design research (problem definition, research planning, interviewing - from ethnographic interviews to usability testing).

• 5 years of professional experience working with product teams including product leaders, UX designers and other design strategists (at agency and/or within large organization).

• Professorship, teaching adults

• Experience leading projects with multi-disciplinary teams comprised of designers, architects, and strategists.

• Experience and excellence in creating innovative solutions for customers or employees, leveraging methods including but not limited to design thinking, human centered design, Futurism, Service Design, Data Visualization, ethnography, systems thinking, analytical thinking, in-depth-interview, Opportunity Definition, Concept Development, Storytelling, Visual Recording.

• Experience using design tools such as Figma, Mural, Miro, Invision, etc.

• Advanced Degree in social, behavioral, human centric interaction or cognitive sciences (Sociology, Anthropology, Psychology) or other research-oriented disciplines within Humanities, Cultural studies, Political Science, Business, or Design.

Job Expectations:

• This role will not be a telecommuting position and will follow a hybrid office model. Candidates must be willing to work out of Palo Alto or Menlo Park 3 days a week.

Pay Range

Benefits

Wells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial future. Visit Benefits - Wells Fargo Careers for an overview of the following benefit plans and programs offered to employees.

• 401(k) Plan
• Paid Time Off
• Parental Leave
• Critical Caregiving Leave
• Discounts and Savings
• Health Benefits
• Commuter Benefits
• Tuition Reimbursement
• Scholarships for dependent children
• Adoption Reimbursement

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.