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About this role:
Wells Fargo is seeking an ITSM Sr. Lead Demand Analyst who will support the ITSM Product Manager in identifying and capturing demand from various sources. Demand originates from analysis of end user feedback, usability studies, internally defined objectives and themes, partner strategic initiatives, investment planning, policy/control owners, corrective actions, platform support organizations, technical debt and other emerging channels.
This experienced analyst with deep ITSM knowledge will translate partner needs into clear but compact demand statements describing ITSM use cases with business justifications and customer persona impacts. This analyst will also investigate user feedback from multiple sources to identify patterns of user experience opportunities and convert them into demand.
In this role, you will:
Required Qualifications, US:
Desired Qualifications:
Job Expectations:
Posting End Date:
11 Apr 2024*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
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To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
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Full Time
Banking
$94k-118k (estimate)
03/28/2024
05/26/2024
wellsfargo.com
LITCHFIELD, MN
>50,000
1852
Public
SUSAN LEISHER
>$50B
Banking
Wells Fargo is a provider of personal and commercial financial services including banking, mortgage, investment, credit card and insurance.