About this role:

Wells Fargo is seeking a Home Loan Processor (SAFE) in Transactions and Processing as part of Home Lending Learn more about the career areas and business divisions at wellsfargojobs.com

In this role, you will:

• Support complex administrative, customer support and operational processes on home loan applications, including owning communication with customers and third-parties to obtain missing information and documentation.

• Deliver an outstanding customer service experience through regularly updating customers for a consistent, predictable experience.

• Perform transaction review of home loan applications.

• Review documentation and obtain missing information.

• Prepare loans for underwriting review and ensure all compliance and underwriting guidelines are met.

• Ensure work performed is consistent with published policies and procedures.

• Prioritize and manage assigned pipeline to meet anticipated closing date and performance metrics, including meeting communication touchpoints, scheduled closing dates, and internal service level agreements.

• Act as an escalation point for lower-level Mortgage Processors to resolve issues and provide guidance and training.

• Collaborate and consult with peers, partners and managers to resolve issues and achieve goals

• This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below.

Required Qualifications:

• 2 years of Loan Processing, Customer Service, Loan Administration, Collections, or Sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• Prior mortgage loan processor experience

• Exposure to Wells Fargo CORE application

• Ability to gather, organize, and interpret data

• Ability to navigate multiple computer screens while working on the phone

• Demonstrated comfort and success in voice-to-voice customer service.

• Strong attention to detail and accuracy skills

• Good verbal, written, and interpersonal communication skills

• Experience with proactive problem solving and resolving customer complaints.

• Experience independently driving workload and meeting set expectations.

Job Expectations:

• Willingness to work Monday- Friday 8:00am-6:00pmEDT

• This position is not eligible for Visa sponsorship.

• Willingness to work on-site at stated location on the job opening.

• This position offers a hybrid work schedule.

• Required location(s) listed below. Relocation assistance is not available for this position.

• This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) website (http://fedregistry.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position. Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary

Posting Location(s):

• 8505 IBM Drive, Charlotte NC 28262

Preferred Hours 8AM - 6PM EST

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.