About this role:

Wells Fargo is seeking a skilled and forward-thinking Business Execution consultant to join our team. The ideal candidate will have a strong background in IT Service Management and remain aligned with emerging industry practices, advancements, and trends within IT industry, to implement technological solutions to enhance Technology Command Center & Production Management (TCCPM)productivity and competitiveness.

In this role, you will:

• Support the strategy and resolution of complex and unique challenges related to IT Service Management that require solid analytical skills, extensive knowledge of Business Execution, and understanding of ITSM, delivering longer term and large-scale solutions.
• Willingness to learn, adopt and stay up to date with the latest technology trends and solutions in the IT Industry to further Increase the effectiveness and efficiency of Wells Fargo IT Service Management (ITSM) processes.
• Collaborate and consult with various teams to review, assess, and optimize current and future ITSM practices and processes to identify gaps and design robust future state.
• Provide consulting services to ensure new ITSM practices and processes align to the overarching framework (COBIT, FFIEC, ITIL), strategic roadmap, Wells Fargo policies, regulatory requirements, Technology goals and objectives, and meet customer needs and expectations.
• Partner with technology teams in Designing and Implementing new technology solutions to improve business processes, increase efficiency, productivity, reduce cost and improve customer experience.
• Analyze the different types of technology risks posed by the latest technology and design corresponding controls that could be implemented to mitigate those risks.
• Monitor compliance to ensure that the latest technology controls are being implemented as designed and are effective. Identify and report any deviations or gaps in control effectiveness and recommend corrective measures.
• Collaborate with other departments and stakeholders including product teams to identify technology challenges around IT service management, thereby defining implementation strategies and delivering product solutions/ enhancements that meet business requirements.
• Participate in Technology Control Evaluations and any other internal/external audits/reviews.
• Ability to use the concepts of Predictive Analytics, AI/MLto Analyze Technology data to predict the outcomes, Perform Data Classification, Data Analysis & Pattern Analysis to identify repetitive trends and pattern.
• Review performance Analytics Dashboards using analytical modules within ServiceNow to perform an impact analysis on the process gaps identified.
• Reviews Key Risk Indicators and Investigates causes for metric breaches that are deviating from trends and escalate situations that pose excessive risk(s).
• Manage ServiceNow enhancements by coordinating with Scrum Master, product Owner, Development teams, help identify defects and propose new enhancements.

Required Qualifications:

• 2 years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

​​Desired Qualifications:

• Willingness to learn and adopt emerging technologies (AI/ML, Predictive Analytics) used in IT Industry for IT Service Management
• Understanding of Software development methodologies such as: Agile and Kanban
• Understanding of ServiceNow ITSM product Line and its Offerings
• Strong problem solving, analytical skills and ability to work independently as well as part of a team

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.