Business Execution Associate- Customer Communications/Letters Content Support
About this role:
Wells Fargo is seeking a Business Execution Associate (BEA) to support Consumer Collections and Servicing (CCS) Business Implementation Management (BIM) team.
This BEA will work within a non-technical implementation kanban team that supports customer communications updates. Communications supported are primarily customer letters. The BEA is expected to own work from start to finish while managing stakeholders and being accountable to end results. Working within a kanban team requires adherence to Agile methodologies, consistent communication, and desire to contribute to the team's success.
In this role, you will:

• Own requests for communications updates of varying complexity from start to finish while adhering to process and communicating with various stakeholders
• Build and maintain good working relationships within BIM, various product teams and the larger CCS organization we directly support
• Work directly with various technology and product teams to install letter updates
• Exercise independent judgment and navigate ambiguity to ensure objectives and deadlines are met
• Identify and help the team implement process improvements
• Attend regular kanban ceremonies (meetings) and be empowered to contribute directly to improving the team's process and success

Required Qualifications, US:

• 6 months of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Ability to work effectively in a team environment and across all organizational levels where flexibility, collaboration, and adaptability are important
• Strong written, verbal and presentation skills, including attention to detail

• Experience developing partnerships with leaders and subject matter experts across multiple business functions
• Ability to take initiative, work independently with minimal supervision, and demonstrate urgency
• Effective critical thinking and credible challenge skills
• Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
• Understanding of Agile methodology or willingness to learn
• Experience using Jira or ability to adapt to new technology
• Experience with Customer Communications
• Experience interacting directly with technology or product teams to complete assigned work

Locations:

• Des Moines, IA - 150496-IA-West Des Moines Campus
• Charlotte, NC 141278-NC-CIC Customer Information Ctr
• Dallas, TX - 107555-TX-John Carpenter Freeway
• Phoenix, AZ 107688-AZ-D Building, Chandler Campus
• Roanoke, VA - 141670-VA-Roanoke Operations Center (ROC)

Posting End Date:
7 May 2024
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
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Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.