About this role:
Wells Fargo is seeking a Branch Maintenance and Servicing Process Director. This leader will lead a team responsible for management of branch banking maintenance and servicing processes executed across our national branch footprint and will partner extensively with groups from technology, senior management, controls, issue management, marketing, legal, risk and compliance. The team supports strategy development, process performance and continuous improvement to gain efficiencies and strengthen controls in support of branch banking priorities. The team designs and executes simple, innovative and relevant solutions for branch maintenance and servicing processes to mitigate risk, empower our branch employees and satisfy our customers financial needs. Learn more about the career areas and business divisions at wellsfargojobs.com.
In this role, you will:

• Identify business execution opportunities and strategies for process improvement and risk control development in order to ensure operational excellence and process efficiency.
• Partner with other strategic planning teams within the Growth and Branch administration team and enterprise partners around branch transformation and banker platform role design.
• Partner with applicable product and technology teams to develop business requirements for banker platform design, maintenance, and enhancements in support of cross-channel platform strategy
• Lead risk remediation efforts involving maintenance and servicing process and behaviors resulting from identification of issues by legal, risk, and control partners including projects, changes and necessary executive read outs.
• Ensure accurate management and change control tied to business processes
• Develop and manage core metrics necessary to drive the business forward and demonstrate success
• Engage in complaint/escalation work when and where needed
• Participate in branch banking governance processes including intake and prioritization, prioritization committee and process decision meeting business casing development
• Participate in audit and testing reviews with team for assigned processes from emerging risk to validation and closure.
• Ensure process owner accountabilities are met
• Risk Accessible Unit (RAU) owner for branch banking RAUs related to platform branch customer service and account maintenance for both credit and deposits. Includes RCSA process engagement at RAU identification through evidence-based control evaluation and interactions with regulatory bodies.
• Manage a team of individual contributors

Required Qualifications, US:

• 8 years of Business Execution, Implementation, or Strategic Planning experience, including Management experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4 years of management experience

Desired Qualifications:

• In-depth knowledge and experience in branch operational processes with understanding of the future direction of the branch design- both from an industry perspective and creatively
• Proven ability to take apart existing processes to find the issue and build a new process to resolve it
• In-depth knowledge of Risk Framework with experience mitigating risk implications related to process and technology design
• Demonstrated experience creating and executing on logical process flows
• Demonstrated experience communicating powerfully and succinctly to senior and executive leaders and simplifying the complex; keen ability to tell the story and gain support needed
• Strong presentation skills - written and verbal, and the experience adapting both content and presentation style to multiple audiences
• Strong critical thinking skills combined with strategic business focus and a passion for the customer and employee experience
• Ability to influence across all organizational levels, particularly senior management
• Proven ability to pull together story lines from across the team and integrate into a broader message
• Highly organized and detail-oriented, with the proven ability to manage processes and people, handle multiple tasks simultaneously and prioritize effectively
• Must have strong relationship management and proven leadership skills, with solid conflict management, negotiation and organizational effectiveness techniques
• Demonstrated ability to manage effectively in a heavily matrixed organization with a high degree of initiative and strong ability to meet key responsibilities with limited direction and oversight
• Proven success recruiting, inspiring, developing, coaching and motivating team members through balanced leadership with a focus on employee engagement, retention and performance management
• Proven success building and maintaining strong credible relationships with key stakeholder groups, including executive management

Job Expectations:

• Willingness to work on-site at stated location on the job opening
• This position offers a hybrid work schedule
• Ability to travel up to 25% of time
• This position is not eligible for Visa sponsorship
• Required location(s) listed below. Relocation assistance may be available

Job posting may come down early due to volume of applicants
Posting Locations:

• 401 S Tryon St, Charlotte, NC 28202
• 1525 W W T Harris Blvd, Charlotte, NC, 28262
• 250 E John Carpenter Frwy, Irving, TX 75062
• 550 S 4th St, Minneapolis, MN 55415
• 150 E 42nd St, New York, NY 10017
• 2700 S Price Rd, Chandler, AZ 85286

Pay Range
$144,400.00 - $300,000.00
Benefits
Wells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial future. Visit Benefits - Wells Fargo Careers for an overview of the following benefit plans and programs offered to employees.

• 401(k) Plan
• Paid Time Off
• Parental Leave
• Critical Caregiving Leave
• Discounts and Savings
• Health Benefits
• Commuter Benefits
• Tuition Reimbursement
• Scholarships for dependent children
• Adoption Reimbursement

Posting End Date:
3 May 2024

• Job posting may come down early due to volume of applicants.

We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.