The Dispensary Agent is responsible for interacting with, educating, and advising patrons face-to-face and by phone, record-keeping, assisting with inventory and cash management with the ability to travel to other locations, if necessary. The Dispensary Agent will be cross trained in all order fulfillment activities which includes preparing orders, entering product information, calling patients and fulfilling product requests and admitting/checking in patients. The Dispensary Agent is also responsible for upholding the mission and values of the company and ensuring that his/her team delivers customer service and care excellence at all times.

Duties/Responsibilities

· Greet patrons in person or on the phone and control their entry into dispensary; checking eligibility and validity of Medical Marijuana (MMJ) card; oversees member intake and renewal procedures

· Assist potential patients with registering or reregistering into MMJ program.

· Maintain acute knowledge of products including strain & cultivar components, terpene profiles, cannabinoids; ability to upsell ancillary products

· Maintain member records in compliance with State law and Company policy

· Answer questions about the law and the Company from members and others

· Assist patients/caregivers in selecting medicine; advises and educates them about safe dosage and other aspects of this medicine

· Assist Dispensary Manager, and Supervisors with inventory and cash management, daily and weekly

· Maintain a clean, safe, welcoming environment inside and outside the facility

· Other duties may be assigned by the Dispensary Manager and Supervisors according to Company needs

Competencies

· Outstanding phone and in-person customer service skills

· Thriving to perform job duties in a fast-paced environment with the ability to stay even keeled in periods of stress

· Demonstrated proactivity, flexibility, adaptability and multi-tasking

· Ability to maintain confidentiality and ethical conduct

· Skill in accurate cash management and inventory control

· Strong written and oral interpersonal communication skills

· Ability to effectively plan and prioritize

· Ability to focus; attention to detail

· Ability to work effectively as part of a team

· Absolute reliability and honesty

Education Requirements & Qualifications

• High school diploma or equivalent
• 2 years post-secondary education in a related field preferred
• 2 years’ experience in a fast-paced client-service intensive industry – hospitality and retail backgrounds preferred
• Computer & equipment operations necessary for running an office/retail center (POS systems; Word; Excel; office equipment such as copiers/telephone systems)
• Familiarity with history and varieties of medical marijuana preferred but not required

Required Knowledge:

• Basic Math required for inventory, projections, and measurements.
• Prior experience with building maintenance, construction.

Skills and Abilities:

• Excellent time-management skills; Ability to effectively plan and prioritize
• Ability to maintain confidentiality; Absolute reliability and honesty
• Ability to focus; Attention to detail
• Ability to work effectively as part of a team; Ability to communicate clearly and calmly
• Ability to remain calm in periods of high stress or unusual activity
• Skill at using computers
• Mechanical skill

Physical Requirements:

• Extended time standing, walking, bending, and reaching
• Ability to lift and carry up to 50 pounds for a distance of 100 feet
• Close visual focus required
• Standing for extended period of time in excess of 4 hours increments

Must pass state and FBI background check (state mandated)