North Central Florida Health Planning Council, Inc. (dba WellFlorida Council)

Job Description

Job Title: Connect Representative at Non-Profit- WellFlorida Council
Department: Healthy Start- Coordinated Intake and Referral Connect
Employment Type: Full-time, (Exempt or Non-Exempt)
Location: Gainesville, Florida, but serves 16-county area
Salary: $35,000 to $38,000; plus benefits
Posting Closes: March 1st 2024
Apply at: https://tinyurl.com/WF1020
JOB SUMMARY
This position provides resources and support for pregnant women, newborns and their families through
phone-based case management. This position requires strong telephone communication skills and
strong computer skills. The Connect Representative reaches out to clients to discuss resources and
support services, with the goal of connecting them to the most appropriate home visiting program in
their area to provide those services.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
The list of essential functions, as outlined herein, is intended to be representative of the tasks
performed within this position without accommodation. The omission of an essential function does not
preclude the management team from assigning duties not listed herein if such functions are a logical
assignment to the position.

o Knowledge of community resources and support services.
o Knowledge of maternal child health issues.
o Knowledge of and experience with computer hardware/software including Microsoft Office

software, Internet and virtual platforms.
o Excellent telephone communication skills.
o Interpersonal skills such as courtesy, compassion, tact, and confidentiality at all times.
o Ability to communicate effectively.
o Ability to plan, organize and coordinate work activities.
o Ability to use discretion and judgement required to handle sensitive and confidential

situations.
o Create and maintain a positive image of Connect and the home visiting programs.
o Provide connection to home visiting services through use of the program eligibility guide.
o Provide case management services by phone for the participants in the Connect program.

Case management services include: (information provided during training)
o Documentation and counseling for enrollment into a home visiting program
o Providing referrals and follow up to home visiting and community programs
o Explaining Medicaid insurance benefits as necessary
o Explaining WIC benefits as necessary

o Educating on family planning
o Educating on safe sleep, community resources, prenatal and postpartum care.

o Accurate data entry of participant information into the Well Family data system.
o Secure and protect confidentiality and participant information into the data system.
o Participate in required program trainings and staff meetings.
o Perform other duties as assigned by the Coordinated Intake and Referral Manager.

KEY ATTRIBUTES AND CORE COMPETENCIES (i.e., Knowledge, Skills, and Abilities for an Employee to
Be Successful)

location as necessary or warranted.
QUALIFICATIONS
Education

• Four-year degree from an accredited college or university in Health Planning, Public Health,

• An FDLE background check may be required prior to offer of employment and may be