Wellborn Special Utility District is accepting applications for a full time Office Clerk I.

Job Title: Office Clerk I
Reporting: Reports to Office Manager
Shift: Full time, 8:00 am - 12:00 pm, 1 :00 pm- 5:00 pm, M-F
SUMMARY: This position is responsible for performing customer service and accounting duties for a utility company.
ESSENTIAL DUTIES AND JOB RESPONSIBILITIES:

• Process payments, customer receipts for utility payments from walk-ins, mail and night depository
• Handle customer correspondence and complaints
• Manage customers' accounts, including: set up of new accounts, update customer information, and adjustments
• Process utility connects/disconnects, customer inquiries regarding water consumption, leaks and service requests
• Facilitate disconnects for non-payment of bills and return checks.
• Accurately creates/closes service requests with all necessary information
• Report unauthorized connections and district property damage to supervisor
• Print and distribute open work order report for Operations Management, Field Supervisor, and Billing Supervisor
• Assist Billing Supervisor in performance of related duties
• Assist in filling work orders and written reports of parts/materials used and file all paperwork into customer's records
• Ability to collect cash and balance cash drawer at the end of day
• Answer multiline phones and assist walk-ins
• Performs other work related tasks as assigned

EDUCATION/EXPERIENCE:

• Position requires a high school diploma or GED and a minimum of three to four years closely related experience required.

POSITION QUALIFICATIONS:

• Must have proficient computer skills using computer to prepare documents, data entry and email
• Must have working knowledge of MS Word and Excel
• Must be able to perform 10 key by touch
• Must be able to use a personal computer, facsimile machine, adding machine and other office related machines
• Must be detail oriented
• Must be able to work effectively with the public
• Must effectively work under pressure and with many interruptions
• Must be reliable with punctual attendance
• Must be able to lift 20 lbs. unattended
• Must be able to kneel, stoop and bend
• Must be able to stay in a seated position for extended length of time

Job Type: Full-time

Pay: $17.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer Service: 2 years (Preferred)

Work Location: In person