GENERAL SUMMARY

A practice manager is responsible for overseeing the daily operations of our market office. Daily duties include managing staff, ensuring compliance with regulations, and maintaining the overall efficiency and quality of the practice. This role will be involved in strategic planning, marketing, and implementing policies and procedures to improve patient care and organizational effectiveness. Additionally, practice managers often act as a liaison between healthcare providers, staff, and patients, playing a vital role in the smooth running of the practice.

SKILLS & COMPETENCIES

• Practices the WellBe mission: To help our patients lead healthier, meaningful lives by delivering the most Complete Care.
• Oversees the daily operations of the assigned site(s) including the management of reception functions- scheduling patient appointments, facilitating the referral process, insurance verification, medical records administration, and compliance with all billing protocols.
• Reporting to the Regional Operations Manager (ROM)
• Monitors site operational, financial, and quality and customer service level goals to maximize resources and patient experience.
• Oversight of all operational staff related activities.
• Determines staffing levels based on patient care needs, patient flow, procedures scheduled, staff skills mix, clinic needs, customer satisfaction and productivity benchmarks.
• Develops a staffing schedule for provision of care within the budget established for the practice.
• Monitors and manages telephone systems and staff response times.
• Supports and executes policies and procedures.
• Responsible for optimizing staff roles and productivity to meet all site performance expectations and patient experience goals.
• Evaluates, specifies, and recommends equipment for the site(s)
• Routes billing questions to the appropriate department and handles patients concerns utilizing established workflows.
• Interviews, hires, orients, provide ongoing education, coaching and discipline when necessary for subordinate team members.
• Relays performance expectations for all staff and regularly evaluates the performance of the team.
• Collaborates with clinical directors, physicians, and leadership to develop accurate performance measures.
• Supports development of team member’s knowledge and skills through regular feedback, recognition of positive accomplishments and coaching opportunities
• Reviews various quality and productivity related management reports to monitor operational performance on an ongoing basis.
• Analyzes data regularly, identifies potential problem areas, and actively supports site (s) and medical group performance improvement activities.
• Seeks out creative solutions to identify areas to foster quality improvement and patient satisfaction.
• Demonstrates knowledge and understanding of patient privacy rights and maintains confidentiality of all medical, financial, and other sensitive materials in printed, verbal, or electronic form.
• Other tasks needed to accomplish team’s objectives/goals.

Job Requirements

Educational/ Experience Requirements:

• Bachelor’s degree (Master’s Degree preferred)
• 3 years recent people management experience
• 5 years recent experience required working in a physician’s office, or healthcare /managed care related operations or similar environment, with an emphasis on operational oversight.

• The interpersonal skills necessary to interact effectively with all levels of staff, physicians, external contacts, and patients.
• The verbal and written skills necessary to prepare, develop and present information in a clear and concise manner.
• The leadership skills necessary to delegate appropriately and direct the activity in provision of patient care and to effectively motivate and maximize staff performance.
• The organizational skills necessary to effectively develop and implement new processes and procedures.
• Proficiency using a personal computer to create and manage documents, reports and presentations in Microsoft Word, Excel, and Power point is required.

Travel requirements: Travel may be required up to 25% locally.

The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification. Management reserves the right to add, modify, change, or rescind the work assignment of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of this role.