About Us

A family-owned company in Sugar Land, Texas, Welker designs and manufactures innovative solutions for the oil and gas industry and beyond. With 65 years of industry experience, ERP system, 3D CAD software, and on-site manual and computer-aided machines, we are a one-stop-shop for industry-leading products, turnkey solutions, and worldwide service.

If you're looking to make a difference at a dynamic, forward-looking company, Welker might be the right fit for you.

About Our Customer Support Role

Our ideal candidate is personable with excellent communication skills. We are looking for someone who takes initiative, keeps our Customer Relations team informed, and has exceptional and consistent follow through. If you are looking for customer service, manufacturing, and/or oil and gas experience, this is the position for you!

Responsibilities

• Support the Customer Relations team by addressing or routing inquiries accordingly
• Monitor the watchlist for orders nearing completion and past scheduled ship dates; contact both domestic and international customers with shipping information and documents
• Communicate updates to the Customer Relations team for order statuses; keep notes up to date for reference
• Enter standard purchase orders into our ERP system

These are some of the more frequent tasks you could expect to perform during your workday, but you may be called upon to fulfill other duties as needed.

Key Skills

• Communication: You will interact with customers and peers in a manner that promotes rapport and trust; excellent written and verbal communication skills are critical
• Adaptability: You adjust well to changing circumstances and think well on your feet. You have excellent organizational and follow-through skills to handle multiple complex tasks within tight deadline parameters
• Teamwork: You work well with others with an attitude of cooperation and achievement, and you are committed to the success of the team as a whole

The Welker team is a diverse and motivated group. These key skills keep our Customer Relations department running smoothly.

Qualifications

• High school diploma or equivalent
• Prior customer service experience preferred
• Proficient in Microsoft Office applications including Outlook and Teams; ability to learn the Welker ERP Software - Oracle JD Edwards

Does this sound like you? Submit your application, and let's talk!

Full-time and part-time positions are available for this role. This is an in-office position, working Monday - Friday daytime hours with weekends off. Part time days and hours are flexible throughout the week based on the candidate's schedule. The starting salary is within the posted range and is determined by experience, potential, and education.

Welker offers competitive benefits for our full-time employees including paid time off, paid holidays, health/dental/vision insurance, 401k, and tuition reimbursement.