Opportunity: Director of Sales & Marketing

Hotel: Hilton Los Angeles Culver City

A fantastic opportunity to join HHM - a growing company of 240 hotels & resorts. Come be a part of the excitement!

The Director of Sales & Marketing of the Hilton Los Angeles Culver City will develop and execute strategic sales plans through direct sales, marketing, e-commerce channels, and community partnerships. Optimize group and catering sales and achieve guest satisfaction in accordance with established guest service and sustainability standards.

We’re seeking someone with creativity and high energy who comes with a passion for uncovering new business, rethinking old strategies, and connecting interpersonally with clients both inside and outside the organization. The ideal candidate has proven results in achieving revenue goals while also providing exceptional client service with clients, vendors, and other team members.

Essential Job Functions

• Strives to achieve personal, team booking, and hotel revenue goals.
• Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Use internal and external resources and data to develop strategic plans to incorporate all business segments.
• Understand sales and business processes, support corporate and hotel goals, and contribute to the enhancement of customer value.
• Identify customer business requirements and craft customer offers, which result in increased revenue share for the hotel.
• Achieve annual hotel revenue goals as agreed upon and established in the annual budget.
• Analyze banquet event orders, to ensure that all room set-ups, equipment, supplies, staff, and menus meet/exceed customer's expectations.
• Monitor achievement of objectives for the sales team and take appropriate action to correct shortfalls versus the annual budget and/or forecast.
• Maintain hotel relationships with key accounts to increase customer satisfaction and account revenue.
• Conducts creative, thoughtful, and impactful site inspections.
• Use professional sales techniques to negotiate the best possible terms and conditions that satisfy customer (internal and external) requirements.
• Articulate and leverage the benefits of the hotel to close sales opportunities.
• Prepare and maintain a current annual marketing plan with measurable and specific initiatives detailed to maintain and grow each business segment.
• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand, etc. and knows how to sell against them.
• Accept leadership responsibilities by modeling proper selling techniques, effective development of others and commitment to industry, and personal development.
• Handles client concerns and obstacles. Partners with department leaders to resolve issues and gain client satisfaction.
• Develop effective presentations (orally and written) where ideas, opinions, recommendations, and conclusions are clearly understood.
• Travel locally to conduct outside calls, promote the hotel, and review competition.
• Recommend, implement, monitor, and control the banquet budget and coordinate with event budgets to maximize revenue and minimize expenses.
• Develop and implement, in conjunction with sales and convention services, special packages, and create new menus and themes within corporate guidelines.
• Monitor and control the maintenance of the meeting space and equipment to protect hotel assets and ensure a safe work environment.
• Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• Associate or Bachelor’s degree preferred.
• Previous sales experience in a Hilton-branded hotel is preferred.
• Proficient in the use of Excel, Word, Delphi, and access database tools.

HHM Hotels is a distinguished and award-winning hotel management and investment company with a portfolio of independent Luxury and Lifestyle, Resorts, Premium Branded and Branded Select hotels spanning the United States and Canada. Our presence in major hospitality markets across the nation positions us as a premier manager of Marriott, Hilton, Hyatt, IHG, and Choice Hotels.

We take pride in operating independent luxury and lifestyle hotels. Known for our adeptness, accountability, and entrepreneurial spirit, HHM Hotels delivers exceptional market-leading outcomes for a wide array of owners, including private equity firms, publicly traded companies, and family office investors.